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Operation Manager

5.00 to 8.00 Years   Coimbatore   06 Apr, 2022
The Archery Solutions
Job LocationCoimbatore
EducationNot Mentioned
SalaryRs 6 - 12 Lakh/Yr
IndustryBPO / Call Center
Functional AreaSales / BDPre-Sales
EmploymentTypeFull-time

Job Description

    Eligibility:Minimum 5Years experience is required in Operations.The second part of your call center operations manager job description should mention the managerial job responsibilities as well as the customer service-related responsibilities, such as:
    • Recruits, selects, hires, and trains new call center personnel and prepares them to respond to customer questions and complaints.
    • Prepares call center performance reports by collecting and analyzing call agents data.
    • Evaluates individual performance reviews and overall team effectiveness with upper management.
    • Helps call agents with challenging customer service issues.
    • Monitors team performance and provide tools if necessary.
    • Determines call center operational strategies by evaluating team results and objectives.
    • Maintains and improves call center operations by monitoring system performance and identifying and resolving problems.
    • Meets financial targets by estimating performance requirements and preparing annual budgets.
    • Presents monthly and annual call center action plans and objectives.
    Job Types: Full-time, PermanentSalary: 50,000.00 - 70,000.00 per monthCOVID-19 considerations:Please carry your resume with you. In case of emergency or sick, please do call us and intimate before reaching the premises.Contact no: hidden_mobileJob Types: Full-time, PermanentPay: 50,000.00 - 70,000.00 per monthCOVID-19 considerations:All Customer are required to wear proper mask, common places are sanitized properly.Speak with the employer+91 hidden_mobile

Keyskills :
operationsoperations managementoutbound salesinbound salesvoice processsales

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