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Job Location | Coimbatore |
Education | Not Mentioned |
Salary | Not Disclosed |
Industry | IT - Software |
Functional Area | General / Operations Management,Allied Health Services |
EmploymentType | Full-time |
UG/PG Graduation in any stream with excellent comm skills in English (Written and Spoken) Roles & Responsibilities: * Ability to work on Outcome based metrics * Measures target achieved, skills required and behaviour at work * Zero level Non-Conformity with client * 2 years of team (10 or more team members) handling experience of which 1-2 years in a call centre/service industry (preferably in RCM / Healthcare vertical) * Fluency in English Language. Clear accent, telephone etiquettes and good listening skills * Customer Service orientated, assimilate with co-employees, potential for learning and enhancing own skill sets * Ability to grasp, relate and quick response * Interaction with team members at regular intervals, share knowledge and information * Commitment, Logical thinking, deliberate the decisions, Play a role model, grievance handling and open for suggestion * Identify Training needs for team members to acquire/enhance the required skill sets Qualifications: Overall 5+ years of RCM experience in AR/Denials with 2+ years of experience in leading small to bigger teams (including team leads for AM), UG/PG Graduation in any stream with excellent comm skills in English (Written and Spoken) Roles & Responsibilities: * Ability to work on Outcome based metrics * Measures target achieved, skills required and behaviour at work * Zero level Non-Conformity with client * 2 years of team (10 or more team members) handling experience of which 1-2 years in a call centre/service industry (preferably in RCM / Healthcare vertical) * Fluency in English Language. Clear accent, telephone etiquettes and good listening skills * Customer Service orientated, assimilate with co-employees, potential for learning and enhancing own skill sets * Ability to grasp, relate and quick response * Interaction with team members at regular intervals, share knowledge and information * Commitment, Logical thinking, deliberate the decisions, Play a role model, grievance handling and open for suggestion * Identify Training needs for team members to acquire/enhance the required skill sets Qualifications: Overall 5+ years of RCM experience in AR/Denials with 2+ years of experience in leading small to bigger teams (including team leads for AM),
Keyskills :
salesmisaccountstatbankingrole modeltraining needscustomer servicegrievance handlinggraspenglishmetricstraininghealthcareRole ModelingInspirerInspiring LeadershipInspiring TeamsrcmRoleplay