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| Job Location | Coimbatore |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | IT - Software |
| Functional Area | Sales / BD |
| EmploymentType | Full-time |
Immediate Opening for Voice Process Inbound/ Outbound (Healthcare Industry) Coimbatore No of Positions: 3 1 Vacancy - fluency in Bengali & English 1 Vacancy - fluency in Malayalam & English 1 Vacancy - fluency in Hindi & English Male / Female (flexible to work any rotational 3 shifts across 24x7 working) Dynamic Freshers / Experienced lead convertersJob Description / Major Deliverables - Attend all inbound, guide and clarify queries of prospective patients & clients to convert closures. Route calls to appropriate personnel Troubleshoot & Manage complaints & problems. Maintain updated complete call logs & reports. Build & sustain customer relationships Alert listening, verbal & written communication skills Listening to and understanding the customers requirements via call Asking the correct questions probing and prompting the customer wherever required Capturing sufficient detail accurately to provide required service Talking fluently in the customers language (Bengali/ Malayalam/ Hindi) Creating empathy with the customer and building the customers confidence Offering first interaction resolution wherever possible Raising the correct Service Request wherever immediate resolution is not possible Escalating the call to the team leader / manager, wherever desirable Follow- up with customers within a specified time period with regards to the initial call Staying updated with knowledge of services offered Ensure full adherence to all the quality parameters. Salary on par with industry standards + attractive incentives & perks Industry: BPO / Call Centre / ITESITES, BPO, KPO, LPO, Customer Service, OperationsRole Category - Role - Telecalling/ Telemarketing ExecutiveFluency in required language & English, Inbound & Outbound, Data entry operator skills.,
Keyskills :
coldcalling client incentives build customer telemarketing ateg selfmotivated followup customers