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| Job Location | Delhi |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | IT - Hardware / Networking |
| Functional Area | General / Other Software |
| EmploymentType | Full-time |
Dedicated back office AMs allocated to specific Macro-Areas reporting to the regional sales persons
Position will be covered
Order Processing
Acceptance of purchase orders from customers & cross-referencing pricing with customer price list.
Submit purchase order to pre-sales & DM for BoM creation.
Cross reference purchase order against Order Copy to ensure correct & approve.
Keep local copy of PO s received & OC s booked
Track orders from date of order to delivery chase DM for updates
Mitigate delivery issues with customer Set priorities on customer deliveries depending on customer constraints & timelines.
Cross reference local copy against booking report on a weekly basis.
Customer Technical Queries & Design Requirements
Determine customer requirements & gather the relevant information from documentation & from pre-sales in order to answer the customer promptly & concisely.
Scope for project based requests & BoM creation working alongside the relevant pre-sales.
Follow-up with associated colleagues to ensure all information required is collated. Validate BoM before submission to customer.
RMA Process
Assess customer RMA requirements & process quote if necessary
Monitor customer RMA process & escalate to RMA department when necessary
Mitigate issues customers are seeing with the RMA process & chase internally for prompt resolution.
Customer Quotation
Create customer quote based on their requirements & BoM creation.
Validate pricing against customer price list if already existing or set target pricing based on NC requirements for each individual customer. Validate BoM to ensure all customer requirements are met.
Run Swift Profitability Calculator on certain quotes where deemed necessary when NC is not known.
Salesforce Management
Weekly salesforce updates to ensure the most accurate forecast is being projected
Submit pre-sale requests for equipment under a tight delivery schedule to ensure that our customer is serviced as per their requirements.
Job Requirements
Job Requirements:
Fluent in the language spoken in the reference territory (English and Russian)
Hebrew knowledge is a great advantage
Previous experience in similar positions in a global company
Knowledge of Oracle and Sales Force An advantage
Bachelor s degree in Business, Eng., Management
Strong customer management skills
Ability to troubleshoot problems and resolve issues
Quick learning, team player, independent thinker
Excellent communication skills
Excellent time management skills managing multiple priorities
Service oriented
Out of the box thinking
Knowledge, Skills or Abilities
1-2 years related telecommunications industry experience
Previous professional call center experience highly desirable. Successful experience in account management role supporting small to mid-size business customers
Excellent interpersonal, verbal and written communication skills Proficiency in MS Outlook, Word, Excel and PowerPoint
Excellent problem solving skills - ability to facilitate issue resolution
Energetic, positive, and customer-friendly attitude
Aptitude to work in rapidly changing environment - desire to adapt to changing work requirements and multi-task
Demonstrates a positive attitude and acts with integrity at all times.
Must be accountable and demonstrate a high level of concern for work output.
Ability to travel regionally as required
,
Keyskills :
msoutlook backoffice bomcreation regionalsales purchaseorder problemsolving timemanagement purchaseorders orderprocessing issueresolution managementskills accountmanagement customermanagement communicationskills writtencommunication custome