Area Collec. Mgr RecoveriesUnsecured

Job Description

• Receivable Management (Weightage 65%) Portfolio o Manage and deliver portfolio indicators including Recovery Rate & Recovery value for the region as per the Targets given o Define and review Recovery strategies for the region o Monitor and review regional recovery team to achieve set targets o Achieve the monthly and annual recovery numbers as per targets set o Hub and spokes strategy are managed to ensure separate focus on Hub and spokes locations o Monitor, drive and maximize recovery from the focus segments as facilitated by the Central Team o Monitor and review strategies to improve recovery from Fresh Portfolio.

• o Achieve the set receipt count, settlement count and repossessions target as a unit o Mark lien and force hold for all eligible accounts and track progress Settlements o Track Settlement approvals and Conversions o Track broken settlements and its conversions o Settlement process involving issue of settlement letters to be in line with approvals received Vendor Management (Weightage 10%) Maintain professional relationship with the vendor Ensure compliance from the vendors on laid down processes.

• Adherence of the Banks Code of Conduct by vendor staff.

• Improve collection efficiency and maximise recoveries.

• Ensure the ACR levels maintained accordance to portfolio volumes Account level review completed and required trails captured Vendor rationalisation to be tracked and appropriate decisions taken to continue/weed out with prudence HHT Effective deployment and usage of Handheld terminals to all the field staff Allocation upload is completed in each of the HHT deployed for the vendor Usage of HHT monitored, unused/under repair units tracked and appropriate measures taken to reactivate the usage Adherence to the HHT usage policy of the Bank Lost HHT to be reported on time and required formalities completed as per guidelines.

• Multiple receipts issuance within 5 minutes to be tracked .

• Trails Timely upload of the allocation in web and in the Hand held terminal Capturing of follow up trails in Web Collections for the portfolio allocated Capturing trails thru the Hand held Terminal ( HHT ) o Review and ensure the set trail benchmark maintained at each band level o o Validate and sample trails to maintain quality o Coverage & Intensity of portfolio to be monitored through trail updates o Necessary trails on the personal follow up and field visits by CLMs o Regular review of SKIP/Deceased cases Marking and unmarking in web is mandatory Call Recording o Ensure the call recording facility at the vendor shop is available and in working condition o Periodical review and sampling of calls of the call recording set up at vendor shop o Regular training done for the team on Third party/abusive calling o Count of call recording is in line with the count of allocation o Call recording is properly tagged with respective details.

• o Handing over the CD of the calls recorded on weekly basis Manpower o Timely hiring of Vendors and DRA certified Field Executives for the assigned portfolio o Exceptions if any is properly documented with required approvals and the same is tracked and closed within 90 days of ID card issuance.

• Vendor Bills o Review all the vendor claims for any dual payments or discrepancy o All vendor bills (direct/indirect) are processed within 30 days of work and no vendor bill is left unprocessed for 60 days at any given point of time.

Skills

• Influencing Skills
• Banking Product & Process Knowledge
• Planning and Organizing Skills
• Communication
• Knowledge of Competition & Current trends in financial Industry.
• Negotiation skills
• Basic Ms office skills
• Interpersonal skills

QualificationsGraduation: Post-Graduation:,

Keyskills :
vendor managementpeople management cashbehavioral training recovery strategiestraining programs disciplinary actionclaims