Assistant Director (Programme Operations),High School Programs

Job Description

Reports to: Senior Director, High School ProgramsLocation: Ashoka University Campus, Sonipat/ New Delhi (Okhla)Experience (in years): 10 years in senior academic or administrative roles in a reputed higher education organization in India or outside or with a leading EdTech player. Experience across both offline & online higher education preferred.About Ashoka Univeristy : Visit https://www.ashoka.edu.in/About High School Programs:Ashoka aims to leverage its brand, unique pedagogy, and best practices to build impactful programs for High School Students -both offline and online certificate programs. These include the prestigious Young Scholars Program (YSP), and Ashoka Horizons (online courses) as well as other new programs we launch & develop for this segment. Ashoka for High Schoolers is in an exciting early growth phase, offering a rich learning and high-growth environment for motivated and talented candidates, as we continue to build out exciting & impactful programmes. for high schoolers in India and abroad.Ashoka Young Scholars Program (YSP), now in its 9th year is already the most prestigious summer program for high school students in the country, attracting talented and motivated students to an enriching & immersive college experience, across its 5 programs in liberal arts and sciencesAshoka Horizons, offers short-term, college-level, rigorous and innovative online courses to high school students, in India & abroad. Providing curious & motivated high schoolers with a deeper exploration of subjects, 21st century skills and interests. Horizons was launched in 2020 and has been growing exponentially since.Role and Responsibilities:The position will lead the High School programme operations team in the execution of all on-ground and online programmes & courses, delivering an exceptional student, faculty, and parent experience through all stages of the programme from registration to course completion. The role comes with the following responsibilities:Mapping & planning the student, faculty, parent journey and requirements through all stages of the programme/ course experience.Developing the application process & application portal including registration, application, evaluation, offer for enrolment, fee payment and enrolment confirmation.Managing & resolving school, parent and student inquiries & requests across all channels of communication -email, mobile & helpdesk (on-campus).Maintaining accurate and up-to-date reports on registrations, applications & enrolments for individual programmes and courses.Planning and coordinating all aspects of the student experience on-campus (transport, security, residence, dining & facilities) Building, nurturing, and leading a high-performing programme operations team. On-boarding, training, and managing short-term resources including application assessments, helpline/ helpdesk and student counsellors on the ground.Developing and maintaining the online Learning Management System, Horizons portal and Programme/ course requirements in collaboration with the IT team, Faculty & Teaching AssistantsWorking collaboratively with the High School Programmes Development & Marketing teams and across departments & functions at Ashoka to ensure end-to-end delivery of well-conceived and coordinated programmes/ courses.Qualifications:Minimum 10 years of full-time experience in similar academic or administrative roles with one of the leading Indian or International Universities or a leading EdTech playerExposure across both online and offline educationExperienced team leader and people manager.Preference would be given to past associates/ students of Ashoka or YIFOnly candidates with a strong academic background and a career interest in education with a masters or PhD in Education or any discipline need to apply.Skills Required:Purpose-driven and mission-led individuals deeply invested in the role of education for mass societal impact.Operationally strong, process-driven & detail-oriented.Well versed & comfortable with analytics, MS Excel, content architecture for websites & Learning Management Systems (LMS)Ability to work in a fast-paced, high-growth, start-up, and continuously evolving environment.Result-driven professionals, who can think creatively on the go and problem-solve to deliver desired outcomes on time and of the highest standards.Good interpersonal skills, someone who can work well in teams and can collaborate effectively across teams, functions, and levels in the organization.Extremely strong oral & written communication skillsPeople manager who can attract, nurture, retain and grow the team to new heights.Equally well versed with on-campus and online programme development and delivery.Application Submission Process:We invite you to embark on this journey by submitting your application to Ashoka Universitys High School Programs Team. To ensure your candidacy receives the attention it deserves, kindly follow the application submission process outlined below:Prepare an Updated CV: Showcase your professional accomplishments, skills, and experiences in an updated curriculum vitae. Submit Your Application: Email your CV to hidden_email, ensuring the subject line reads as follows: Designation Department Name _Applicant Name> . This will help us efficiently process your application.Include Essential Details: Along with your CV, kindly provide the following information:Last compensation received: We value your expertise and acknowledge the importance of fair compensation.Expected salary: Share your aspirations for growth and remuneration.Notice period: Inform us of the time required to transition from your current role, if applicable.Pursuit for Excellence: At Ashoka University, we strive for excellence in all aspects of our operations. Therefore, only shortlisted candidates will be contacted as part of our rigorous selection process.We look forward to receiving your application as we embark together on a remarkable journey of professional growth and development. Join our exceptional community at Ashoka University, where excellence is nurtured, and aspirations are transformed into reality,

Keyskills :
analyticsMS ExcelLearning Management Systemsinterpersonal skillsoral communicationwritten communicationpeople managementprogramme deliverycontent architecture