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| Job Location | Delhi |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Telecom / ISP |
| Functional Area | Network / System Administration |
| EmploymentType | Full-time |
Pre- Requisite Strong technical and subject matter expertise in any of these Enterprise Network Technologies- WAN Routing Juniper, Cisco Service provider Network products - LAN Switching : Cisco ( Nexus, Catalyst , UCS Series), Juniper, range solutions products - Wan Optiimizer : Riverbed , Cisco - Load Balancer: Cisco, F5 and others - In- depth Knowledge of MPLS and routing and switching protocols Indepth handson experience in handling 24*7 operations in Global MSP/ ISP/ IDC/ NOC/ SOC outsourcing and shared services environment High level of skills in areas of Enterprise Network Services and Solutions and managing large globally distributed clients Handled multi Vendor / platform technologies and supporting more than 1000 Network ( LAN WAN) devices in a distributed environment Flexible person with the ability to manage stressful situations and adapt to rapidly changing environments and requirements. Ability to work days, evenings, and weekends as required; 24 7 support in rotating shifts Analytical thinker willing to think outside the box to resolve customer impacting situations on first contact; understand customer pain. Lead the team from front and be an example Exceptional documentation and communication skills. MS Office proficiency. Responsibilities Operations Management Run day to day Network Operation Center Business as Usual (BAU) functions on 24*7 basis Handle all areas of operations/ delivery including incident, problem and change managment as per ITIL framework Handle complex esclations and provide support to Shift leads and other team members Observe ticket queue and participate in Severity 1 and Severity 2 tickets and lead from front Focus on incident reduction activities and assit in creating of Service improvement program Keep a track of Risk , issues , SLA and ensure compliance towards set account specific Rule of Engagement Ensure Asset complaince activities such as keeping track of licensing, support contracts Leads weekly and monthly governance calls / report Identify challenging assignments and project and Excuete them alongwith BAU Maintains and develops process, policies and procedures as required Be a Account SPOC(Single Point of Contact ) for few large accounts Large Account Specific NOC tools Management and administration support Transition support including Knowledge transfer, provisioning and implementatin of new accounts into the shared environment Peoples Management Oversee the management of resources of the large accounts Plan and Manage Monthy Shift roaster Review the need of resources and skills with in the team and plan for skill development programs ( technical as well as client handling) Mentor and conduct training programs Identify and develop high potential employees in order to build operational bench strength and excellence Creates and presents annual evaluations, performance development plans, KRA Conduct weekly meeting with the team and Conveys clear expectations Fosters teamwork and shows commitment to team objectives, promotes collaboration and removes obstacles Training and Certification Required CCNA, CCNP, JNCIA, JNCIS, JNCIP ( add cisco dc certification, UCS certification) Experience Minimum of 15 years Education Any graduate Technical and Other Skills Knowledge of ITIL, Good Communication and Presentation Skiils. Passion to work on core technologies,
Keyskills :
mobiledevicemanagement subjectmatterexpertise flexiblespendingaccounts itinfrastructuremanagement msoffice changemanagement itinfrastructure networkoperations answitchingnetworkservices