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Business Associate

5.00 to 10.00 Years   Delhi   17 Apr, 2024
FAST FREEDOM LIFE PRIVATE LIMITED
Job LocationDelhi
EducationNot Mentioned
SalaryRs 10 - 22 Lakh/Yr
IndustryOil & Gas / Petroleum
Functional AreaMiningOil & Gas Engineering
EmploymentTypeFull-time

Job Description

    Job descriptionWe are seeking a highly motivated, customer-focused and data driven BusinessAssociate with strong business fundamentals to join our Strategy team. The BusinessAssociate will play a critical role in driving customer retention and revenue growth bymanaging the renewal process for existing subscribers. This role requires a strongattention to detail, excellent communication skills, and a passion for deliveringexceptional growth.Role & responsibilities
    • Retention Management:Develop initiatives and strategies aimed at reducing churn, increasing revenue, and increasing customer lifetime value. Review and amend retention rate % assumptions in the forecasts and run scenarios based on impact from additional contributing factors on churn
    • Customer Segmentation and Targeting:Utilize data analytics to segment customers based on behavior, preferences, and lifecycle stage, and tailor communication and offerings accordingly.
    • Stakeholder Management:Collaborate closely with marketing, product, operations, and customer service teams to align CRM initiatives with broader business objectives and ensure seamless execution.
    • Performance Analysis and Reporting:Track, analyze, amend, and report on key metrics
    • related to customer retention, engagement, and revenue, and use insights to inform strategic decisions and continuous improvement. Ability to deprive into data and present actionable insights
    • Customer Feedback and Insights:Gather and analyze customer feedback to identify pain points, opportunities for improvement, and trends, and advocate for customer-centric initiatives. Leverages data from all aspects of the organization impacting churn (including NPS, customer satisfaction score and customer experience), etc.
    • Query writing and Logical reasoning:Substantial database querying through the use of SQL (Meta base) in order to acquire data necessary for analytical needs. Strong logical reasoning is required to gather the right data for hypothesis testing
    • CRM Strategy Development:Develop and implement comprehensive CRM strategies to enhance customer retention, engagement, and satisfaction

Keyskills :
business strategyescalation managementtime managementlogistic regressioncoordinationdistributionbusiness analyticsbusiness planningstakeholder managementmarket analysis

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