Business Process Analyst 3

Job Description

Responsible for the delivery of Product Specifications Documents to supplier partner(s) or delivery of process specifications to meet business specifications.May be done in partnership with business partner(s) or via guidance to business partner(s) for execution. Defines system specifications needed to roll out flexible business models. Responsible for understanding business objectives. Performs process or functional analysis to identify gaps compared to specifications, confers and/or drives issues with management for resolution, and ensures overall fulfillment of business specifications. Responsible for day-to-day engagement with business and/or process subject matter experts. Advises and consults with business teams prioritizing allocation of people resources, addressing project team problems ensuring that all team deliverables are met, and developing and presenting proposals of project plan and getting agreement from appropriate stakeholders. Understands and applies theories to policies and operating environment needed to effectively and efficiently complete assignments.Job duties are varied and complex utilizing independent judgment. May have project lead role. 5 years relevant work experience. BS/BA preferred., General DescriptionThe Global Customer Hierarchies GPO is responsible for driving the strategy and execution of projects needed to create, maintain, consume and report on Corporate Customer Hierarchies within Oracle.With the need to understand a customer as a whole entity as well as what makes up a customer in terms of their business is essential to all Lines Of Business across Oracle, whether it is for transacting business, provision of services, credit controls, account management, understanding the value of the customer, etc., need to be of high quality. The processes and the flow of the information to consumer systems also need to be transparent.As a Process Specialist within the customer hierarchies area, you will be responsible in assisting the Global Customer Hierarchies GPO driving and execution of the strategies and projects forward and ensure customer hierarchies are maintained to the highest standards for all LOBs across Oracle.Key ResponsibilitiesAssist in definition and management of customer hierarchy processes and policesAssist in definition and management of rules and exceptions around customer hierarchiesMaintain the customer exceptions listAssist in defining KPIs and metrics around customer hierarchies to ensure we deliver a good level of service, exceptional quality and ensure alignment with D&BDefine and manage Top Account tagging for MOS maintenance processesDefine and manage the automation rules to sweep accounts into hierarchies in a more timely mannerWork within the wider virtual team to implement automationIdentify accounts to sweep into hierarchies, although manually, but leading to more timely inclusionEnsure policies and procedures are being adhered toDocument all Desk manuals, data and access related policies for audit and compliancy purposesWork within virtual teams to understand all the requirements of customer hierarchies for each process within all LOBs requiring customer hierarchies and ensure that the needs are met under a Single Corporate Customer Hierarchy framework within the Customer HUB (GEC)Work within virtual teams to regularly review processes, rules, exceptions and flowsWork with OAL to ensure the systems framework is in place to be able to deliver to the requirements of the business.Support work with OAL during design sessions to see through all stages of design, testing and implementationHelp work with other Finance business operations teams to better manage workflows between teamsHelp roll out new functionality/processes and identify change management requirementsAssist in setting priorities for the customer hierarchy maintenance team depending on the workloadDefine auditing requirements to ensure there is good quality versus volumeWork with the Customer Hierarchies team to transition any new and existing processes effectivelyPreferred skills Program management skills with the ability to coordinate, manage and ensure the success of system and process improvementsAbility to deal with complexity, and move between the strategic and tactical aspects of this roleProven relationship management skills to foster and maintain key relationships across LOBs and within your own operationExperience of working globally, with the ability to apply that experience in business solutions and issue resolutionDemonstrates empowerment for co-workers to enable growth and development within appropriate controlsStrong results oriented focusGood Excel skillsSome SQL/APEX/Analytics experience would be beneficialPersonal attributes Solid inter-personal skills, both inside and outside the organizationExcellent open and collaborative communication skillsFlexible and positive attitudeTeam Player with the ability to influence others without a direct line of management

Keyskills :
sap automation businessprocess basis processimprovement virtualteams sweepaccounts influenceothers changemanagement managementskills accountmanagement tatementsofworksow