Cleared Maintenance Engineer (CME) Technical Account Manager,

Job Description

• Develop relationships with customer key business and IT stakeholders and become an expert on their implementations by understanding their top business goals and priorities
• Perform technical reviews, assist with general maintenance and operation tasks, and share knowledge to proactively identify and prevent issues
• Gain understanding of customer technical infrastructures and environments, hardware, and offerings
• Partner closely with engineering, development, product management, and technical support teams to debug, test, and resolve issues
• Guide customers through technology changes or potential disruptions to their service and advise them on mitigation strategies
• Manage customer cases and maintain clear and concise case and customer documentation; craft customer engagement plans
• Build a sense of trust with customers and serve as their advocate within Red Hat; analyze and present periodic reviews of operational performance to customer leadership
• Manage and grow customer relationships by delivering attentive, relationship-based support
• Travel onsite on a daily basis to visit customers or attend internal events, following Red Hats COVID-19 guidelines
What you will bring
• Combination of technical and customer-facing skills and willingness to embrace and further develop both
• Linux or UNIX system administration experience; excellent understanding of Linux and related technologies like management, networking, and storage
• Experience with Red Hat Enterprise Linux (RHEL or RHEL clones), and Red Hat Satellite 6
• Experience working in a support, development, engineering, or quality assurance (QA) organization
• Advanced troubleshooting and debugging skills; passion for problem-solving and investigation
• Experience with enterprise datacenter environments and operations
• Ability to manage and grow existing enterprise customer relationships by providing excellent customer experience
• Ability to explain complex information, like aligning Red Hats offerings to customer needs or use cases with customers in straightforward terms
• Growth mindset and willingness to learn; including earning specific technology certifications as part of your onboarding and professional development process
• Outstanding written and verbal communication skills in English
• Excellent collaboration skills; ability to manage internal and external communications and prioritize tasks according to their importance and urgency
• Willingness to travel onsite daily or as agreed upon by customer
• Willingness to provide after hours coverage (on-call duty)
• Active Top Secret US Government Clearance
The salary range for this position in Colorado is typically $140,000- $165,00. Actual offer will be based on your qualifications. This position may be eligible for bonus, commission, and/or equity.The following are considered a plus:
• Red Hat Certified Engineer (RHCE) certification
• Experience with IT automation, configuration management, application deployment, and infrastructure orchestration technologies
• Experience with cloud computing and different cloud providers like Microsoft Azure, Amazon Web Services (AWS), Google Compute Platform (GCP), or IBM Cloud
• Familiarity with source code management tools like Git or Apache Subversion
• Familiarity with a variety of hardware vendors
• Bachelors degree in a technology-related discipline, preferably computer science or engineering
• Prior experience working in a technical leadership or mentorship role
• Experience with cloud computing and different cloud providers like Microsoft Azure, Amazon Web Services (AWS), Google Compute Platform (GCP), or IBM Cloud
Benefits
• Comprehensive medical, dental, and vision coverage
• Flexible Spending Account - healthcare and dependent care
• Health Savings Account - high deductible medical plan
• Retirement 401(k) with employer match
• Paid time off and holidays
• Paid parental leave plans for all new parents
• Leave benefits including disability, paid family medical leave, and paid military leave
• Additional benefits including employee stock purchase plan, family planning reimbursement, tuition reimbursement, transportation expense account, employee assistance program, and more!
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Keyskills :
account managementproject managementred hat enterprise linuxamazon web servicessla