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Collections Manager GL

1.00 to 2.00 Years   Delhi   21 Feb, 2020
HDFC Bank Ltd
Job LocationDelhi
EducationNot Mentioned
SalaryNot Disclosed
IndustryBanking / Financial Services
Functional AreaSales / BD
EmploymentTypeFull-time

Job Description

  • Job Responsibilities(JR) : 6 - 8 Areas Actionable (4-6) Receivables Management Manage and deliver monthly performance in terms of collection efficiencies, resolutions, roll backs, recovery rates/ values as per the targets set for the assigned portfolio.
  • Ensuring timely allocation and field follow-up.
  • Review field follow-up for the portfolio managed towards achievement of target set.
  • Monitor hdbfs / agency / field executives performances periodically.
  • Achieve the money collection under principal, fees & charges as per targets.
  • Effectively address disputes, expired etc cases to prevent any probable escalation and highlight sensitive accounts to Area Collection Managers to prevent the same.
  • Ensure trail updates are recorded in web-collections for follow-up on skip marking, deceased specifically apart from follow-up on normal portfolio.
  • Ensure that hdbfs / agency resources are optimally used wrt the number of visits, contacts, PTP conversion ratio etc.
  • Ensure that calls are made on the portfolio thru recorded lines during the month at the agency and field visit updates are available in the web-collections.
  • Call recordings have to be validated and updated in the visit report submitted to the agency.
  • Regular visitations to yard and reporting the discrepancies / compliant items as a visit report.
  • (Applicable for Auto, two wheeler, Agri & CTG Loans).
  • Process Management All Banks process to be adhered to in totality in Unit performance.
  • Cash deposit process including monitoring TAT taken by agencies to deposit money collected.
  • Receipt Management - including receipt recon, sighting of unused receipts, completion of lost receipt formalities.
  • Settlement process involving issue of settlement letters to be in line with approvals received.
  • Manage escalations and ensure resolution of all cases.
  • Ensure gold sale process including sale communication, sale of gold are managed as per the laid down guidelines.
  • Training programs to be done monthly and all employees to be covered for minimum man hours every quarter.
  • All vendor bills are processed within 30 days of work and no vendor bill is left unprocessed for 60 days at any given point of time Ensure 100% usage of collection system and receipt mobility (HHT).
  • Increase Digital Payments to reduce cost.
  • Ensure nil cash TAT delay and mis-posting of payments.
  • Vendor Management Management of hdbfs/ field/ referral vendors.
  • Ensure compliance from the vendors on laid down processes.
  • Monitor performance of field agencies and address performance deficiencies.
  • Ensure 100% compliance of critical items like DRA certification/ police verification etc.
  • Code of conduct to be followed by the vendor across aspects of field and tele calling.
  • In case of yard management, ensure set targets for the inventory movement in yard and sale process are met.
  • Regular review of vendors/yards basis their performance, man power invested, productivity expectations and process norms.
  • Personal Development Build and maintain relationship with peers, superiors and clients.
  • Personal initiatives w.
  • r.
  • t.
  • portfolio management, customer follow-up etc.
Skills
  • Leadership & Influencing Skills (Vendor)
  • Basic Banking Product & Process Knowledge
  • Planning and Organizing Skills (Vendor)
  • Communication
  • Knowledge of Competition & Current trends
  • Meeting expectations, deadlines and commitments
  • Team-working and developing/helping others
QualificationsGraduation: YES Post-Graduation: YES (Preferably MBA,

Keyskills :
processmanagement portfoliomanagement receivablemanagement yardmanagement personaldevelopment ustomerfollowup

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