Credit Officer

Job Description

Job Description of Officer Credit1. Ensure all DOVR files achieve status ITPD or ITSC within 4 hours of the file achievingDOVR status.2. Prepare a note sheet with notes reflecting all queries and pending documents. Thisnote sheet is the support tool to call the customer and resolve pending issues3. NECESSARILY call the customer. We expect all customers to be called so that weacknowledge the receipt of his application and papers. Confirm pending documents,agree to next action for every document and query. There are instances when acustomer is unable to take a call, in such cases send an email.4. Prepare the interview sheet on line and as part of the interview sheet, update allpending documents and queries. All pendencys to be assigned for next action, date&& time, the person who will perform the next action.5. Refresh dashboard to understand if all pending documents and queries are resolvedeven while the status remains ITPD.6. Ensure all actions due by all concerned are taken, follow up done with the customerand SO, if required, new action date and time assigned. Wherever required dueescalations to be done for non performance of action due7. It is expected that the Officer Credit will complete the file and move it to RHDFCstage in 3 working days of the file achieving DOVR status.8. 80% of the files submitted as RHDFC should not appear in File Requirements (FR).9. The rest 20% should be resolved within 2 working days of the FR being raised.10. All queries raised or pending documents identified by HDFC need to examined and incase not found genuine, revert to HDFC immediately so that the file does not reflectin FR for the wrong reasons.11. If the FR status is agreed upon, then speak to the customer and / or the SO, resolvethe query, update and revert to HDFC. In case the query resolution requiressubmission of a document, try to secure the same on email preferably so as to savetime. If the documents are voluminous or cannot be mailed for any other reason,ensure assignment to the customer and / or the SO such that the files move to Re-review stage within 2 days of the FR being raised.Skill sets required for this job description: Conversation Skills: The OC should be able to converse in the local and Englishlanguage fluently. Must not reflect a local language bias whilst conversing in English Analytical Skills: Ability to analyse the individuals application in terms of ability topay, reasons for the person to pay a higher EMI than the norms, derive the cost ofproperty taking into account localised costs elements, decipher KYC documents andensure compliance, read the CIBIL report and interpret scores. Identify any hints offraud in documents or nervousness in speech leading to suspicion. Ability to read abank statement, identify abnormal trends and seek clarifications. Ability to convince: Must possess probing skills to ask and seek so as to be convincedherself. Carry convictions and ability to convince through written language and ifrequired through verbal skills another person in HDFC appraising the file. Appraisal:7. Loan Application Form:i. KYC check on address and identity with the KYC documents submitted.ii. Income details match with the income proof papers providediii. Bank details on the form match the statements providediv. Property cost on the form matches with property related documentsprovidedv. Own contribution details on the form match with proof providedvi. BSA code mentioned on the form matches the one reflecting on the systemvii. Obligations mentioned on page 3 of the form reflect in the bank statementsviii. Property address as mentioned on the form and the property documentssubmittedix. Signature on the form matches with signatures on self attested KYCdocuments8. Incentive Plan for the Officer Credit

Keyskills :
credit analysiscredit managementloanscredit riskcredit evaluation