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| Job Location | Delhi |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Banking / Financial Services |
| Functional Area | Sales / BD |
| EmploymentType | Full-time |
Dear Candidate,Greetings of the day!We are Hiring for,CSM -- Sparc channel (Team Handling role)Position CSM (Customer Service Manager) Incumbent New position Department SPARC (Service Points As a Revenue Channel) Function SPARC Field Sales Reporting to ZSM (Zonal Service Manager) SPARC Band 4 Location Team size (D/I)10 JOB SUMMARY Introduction: SPARC is a new initiative aimed at leveraging service touch points with existing customers to generate new sales.We currently have a service-to-sales (S2S) model in place for walk-in customers at our branches.However, there are many other instances and touch points, where we interact with our customers, which are not leveraged for generating sales such as financial payouts, service request, premium reminder calling etc.Total volume of such touch points is ~3-4 lacs per month hence there is enough revenue potential in these touch points due to which SPARC has been conceived.This position will be responsible for managing, developing & supervising the team with a key focus on customer service, retention and sales through relationship building.KEY RESPONSIBILITIESA. Cross sell / Up sell Ensure team works on every lead allocated from HO team Drive productivity measures like lead to conversion ratio. Supervise daily activity plan of team & setup governance mechanism Undertake join field work with team to demonstrate successfully financial planning skills. Ensure 100% training/certification of the team from regulatory perspective Exceed revenue targetB. Team Management Identify and hire right candidates with the help of HR Manage attritionC. Customer Service/Retention through relationship management Establish customer relationship building culture in the team Help team resolve service requests of customers Drive renewal collection on allocated base. Provide appropriate training to team for effective customer service. Drive team to generate leads from existing customers. Measures of Success Execution measures Meet cross sell/up sell business targets Customer satisfaction score Retention of team Collection of due premium as per target. Service resolution percentage/TAT Process complianceKey competencies/skills requiredSales management Building relationships ability to influence customers/peers Building collaboration ability to influence team Detail-oriented Customer centricity. Key Relationships Management (Internal /External) Internal : Head of SPARC, Field Ops, Training, HR External: Customers Desired qualification and experience Graduate/Post Graduate in Management Must have a minimum of 8+ years experience in sales. Experience in managing customer relationship Knowledge of Insurance sales and related processesCTC --- 6 Lakhs to 8 Lakhs.Regards,HR Team
Keyskills :
database marketingmarketing strategy project managementcustomer support online marketingcustomer service user supportanalytical