Customer Experience Manager

5.00 to 9.00 Years Delhi 04 Mar, 2024

Job Location	Delhi
Education	Not Mentioned
Salary	Not Disclosed
Industry	Internet / E-Commerce
Functional Area	Not Mentioned
EmploymentType	Full-time

Job Description

Job Title: Customer Experience ManagerLocation: Chattarpur, New DelhiCompany: DentalkartDepartment: Customer Delight and ServiceDepartment Overview- Set strategic goals and oversee entire department- Provide leadership, manage and guide the team- Manage departmental budget and resources- Develop and deliver training programs to enhance skills- Monitor performance, provide coaching and feedback- Focus on improving overall customer satisfaction- Analyze customer feedback and service metrics- Identify trends and patterns for process improvements- Generate reports and recommendations to optimize experience- Implement best practices to reduce returns, improve satisfaction- Conduct team meetings to improvise operations- Monitor quality of incoming and outgoing products- Document and report on product/service quality levels- Develop standards and workflows for inspection- Develop plans to manage waste- Communicate with teams to solve problems- Apply. metrics that improve customer satisfaction- Maintain reports as per management requirements- Handle escalations and provide timely solutions- Follow up with vendors to address order issues- Utilize problem-solving skills to resolve reverse queriesJob Specifications/Requirements:- Bachelors degree in business or related field- 5 years experience in customer service leadership role- Excellent communication and people management skills- Analytical mindset with data-driven approach- Knowledge of CRM platforms and metrics- Strong organizational and time management abilities,

Keyskills :
LeadershipTeam ManagementBudget ManagementTrainingCustomer SatisfactionData AnalysisProcess ImprovementQuality ManagementProblem SolvingCommunication Skills

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Customer Experience Manager

Job Description

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