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Customer Experience Partner

2.00 to 6.00 Years   Delhi   30 Sep, 2021
Job LocationDelhi
EducationNot Mentioned
SalaryNot Disclosed
IndustryLogistics / Courier / Transportation
Functional AreaSales / BD
EmploymentTypeFull-time

Job Description

Deliver a superior Customer experience to our customers and be proactive in identifying issues and mitigating them and ensure issues raised are resolved quickly. Act as the first point of contact for customers and actively build strong relationships with customers Ensure smooth execution of the end-to-end shipment by working closely with customer and internal stakeholders Adhering to process in line with the agreed execution Standards and customer specific IOP s and monitor respective KPI s Identify and execute upselling opportunities; Drive value through networkingShow More We are looking forBachelors degree or equivalent in business or related field Minimum 2 year of experience in handling SCM / Freight Forwarding customer Proactive, Self Starter who can work alone and extend support to colleagues Good problem-solving skills with the ability to anticipate and resolve problems Ability to spot opportunities and provide inputs to sales team. Assertive with a professional attitude Strong people management skillsShow More,

Keyskills :
can work alonebuild strong relationshipsproblem solvingpeople managementfreight forwardingidentifying issuescustomer experiencescmkpiiopfoodsalesfreightseafoodbusiness

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