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Customer Management Support Specialist

3.00 to 7.00 Years   Delhi   12 Oct, 2022
CARLSON WAGONLIT
Job LocationDelhi
EducationNot Mentioned
SalaryNot Disclosed
IndustryTravel / Tourism
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

    Support Customer Management teams with non-client facing administrative activities
    • Deliver scheduled and ad-hoc data reports
    • Create custom reports related to clients travel activity including spend analysis, variation, and trends
    • Produce Business Review decks
    • Assist with data gathering and co-ordination activities across APAC markets
    • Raise support tickets on the customer manager s behalf and follow up with support teams through to completion
    • Use knowledge of CWT s products and services to triage support requests and direct them to the correct support team.
    Maintain documentation
    • Create and maintain a library of documents and templates
    Issue Resolution
    • Resolve issues independently or with internal teams
    • Interface with various teams across the organization
    Knowledge, skills and abilities (KSAs)
    • Manage multiple workflows
    • Highly organized
    • Ability to meet deadlines
    • Pro-active
    • Problem-solving ability
    • Attention to detail
    • Accuracy
    • Interpersonal skills
    • Leadership
    • Passion
    • Caring
    • Integrity
    , *Experience
    • 3+ years in data related or reporting services
    • Travel Industry experience a plus
    • Education Bachelor s degree or equivalent experience
    • Advanced MS Excel skills
    • Strong written and verbal communication skills
    Languages
    • English

Keyskills :
application servicesfinancial serviceslibraryplsqlspend analysis

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