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Customer Relationship Executive

1.00 to 3.00 Years   Delhi   12 Dec, 2019
Job LocationDelhi
EducationNot Mentioned
SalaryRs 1.5 - 3.0 Lakh/Yr
IndustryEducation / Training
Functional AreaSales / BDSales Support / MIS
EmploymentTypeFull-time

Job Description

Urgent Opening For Customer Relationship Executive.Greetings from Hike Education!!Company Profile: Hike Education is a leading organization in online education space promoting distance learning courses for NMIMS to working professionals.http://hikeedu.co.in/

  • Outbound call process (min. 80 calls in a day)
  • Completing 3hrs connected call duration by the day end
  • Responsible for the Student Help/ issues over Calls
  • Grievance Handling/ query handling based on the academics and curriculum
  • Taking feedback from the students
  • Handling Escalations & Cancellation of students, working towards retention.
  • Provide accurate, valid and complete information by using the right methods/tools
  • Handle student complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Follow communication procedures, guidelines, and policies
  • Responsible to revert on emails and Requests based on the program
Salary commensurate with prevailing industry standards, coupled with Lucrative Incentives.

Keyskills :
insurancesales educationcounseling educationalsales telesales bpovoice bposales customerrelationship customerservicerepresentatives customerserviceoperations customerservice ounselor

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