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Customer Service Advisor - Operations

5.00 to 10.00 Years   Delhi   04 Apr, 2023
Barclays Shared Services Pvt Ltd
Job LocationDelhi
EducationNot Mentioned
SalaryNot Disclosed
IndustryBanking / Financial Services
Functional AreaCustomer Care Executive
EmploymentTypeFull-time

Job Description

    Customer Service Advisor - Operations We are currently in the early stages of implementing a hybrid working environment, which means that many colleagues spend part of their working hours at home and part in the office, depending on the nature of the role they are in. We re flexible on how this works and it may continue to change and evolve. Depending on your team, typically this means that colleagues spend a minimum of between 20% to 60% of their time in the office, which could be over a week, a month or a quarter. However, some colleagues may choose to spend more time in the office over a typical period than their role type requires. We also have a flexible working process where, subject to business needs, all colleagues globally are able to request work patterns to reflect their personal circumstances Please discuss the detail of the working pattern options for the role with the hiring manager.What will you be doing o Ensuring the accuracy and completeness of all client instructions and data they encounter o Ensuring no substantive data integrity issues are found and all due diligence and sanction concerns are to escalated swiftly via the correct channels o Communicating and issuing findings and proposals to colleagues, especially in situations where non-compliance or deviation from Policy is encountered o Ensuring KPI measures are met and evidence contribution to the end to end processing within agreed service levels o Taking responsibility for your work and supporting the team working ethos o Working closely with teams and projects across the Channel Islands and IndiaWhat we re looking for: Interpersonal skills with the ability to engage colleagues at differing levels within the organisation Some understanding of Operations departments Ability to identify and support with process improvements Ability to monitor and control risk within the departmentSkills that will help you in the role: KYC knowledge / understanding Excellent communication skills Good knowledge of Microsoft Office (especially Word, Excel and PowerPoint),

Keyskills :
data integrityfinancial institutions

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