Customer Service Support Advisor

2.00 to 6.00 Years Delhi 04 Mar, 2024

Job Location	Delhi
Education	Not Mentioned
Salary	Not Disclosed
Industry	Telecom / ISP
Functional Area	Not Mentioned
EmploymentType	Full-time

Job Description

Why this job mattersThe Customer Service Advisor 2 assists customers across all channels, delivering customer value and success through support excellence and expertise regarding the BT Groups solution portfolio with some supervision.What Youll Be Doing1 - Assists in the implementation of specific Customer Service management plans under supervision.2 - Assists in creating value-based relationships with customers to optimise customer service whilst leveraging the BT Groups resource pool, within guidelines and with some supervision3 - Gathers customer information and performs analysis and understands customer needs to provide customer service insight for the efficient management of customer issues. Executes and delivers work often covered by existing procedures in order to achieve objectives and the vision of the Customer Service team. Assists in the implementation of continuous improvement opportunities to improve the customer service team processes.The Skills Youll. NeedComplaint ManagementInformation ManagementCommunicationRequirements AnalysisContinuous ImprovementIssue ResolutionProblem SolvingBillingTime ManagementCustomer Relationship ManagementEscalation ManagementTechnical SupportDecision MakingGrowth MindsetStakeholder ManagementInclusive LeadershipOur leadership standardsLooking in:Leading inclusively and SafelyI inspire and build trust through self-awareness, honesty and integrity.Owning outcomesI take the right decisions that benefit the broader organisation.Looking out:Delivering for the customerI execute brilliantly on clear priorities that add value to our customers and the wider business.Commercially savvyI demonstrate strong commercial focus, bringing an external perspective to decision-making.Looking to the future:Growth mindsetI experiment and identify opportunities for growth for both myself and the organisation.Building for the futureI build diverse future-ready teams where all individuals can be at their best,

Keyskills :
Complaint ManagementInformation ManagementCommunicationRequirements AnalysisContinuous ImprovementIssue ResolutionProblem SolvingBillingTime ManagementCustomer Relationship ManagementEscalation ManagementTechnical SupportStakeholder Management

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Customer Service Support Advisor

Job Description

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