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| Job Location | Delhi |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Legal |
| Functional Area | General / Other Software |
| EmploymentType | Full-time |
Job Responsibilities:Opening and maintaining customer accounts and their informationFulfilling client s needs through online chat support and callsResponding to customer s emails and customer s queries through various other modesIdentifying and assessing customer s needs to achieve satisfaction and building sustainable relationships of trust through open and interactive communicationHandling complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolutionGenerating leads for the sales team and supporting them by arranging meeting and demosCross selling the company s product and services to existing and prospective clientsKeeping records of customer interactions, process customer accounts and file documentsMaking sure of customer satisfaction and customer usage of product and servicesDesired Profile:Experience of 0- 3 years for Customer Success Associates (Freshers can also apply)Proven customer support experience of minimum 2 years for Customer Success ManagerExcellent written and verbal communication skillsEmpathic listener and persuasive speakerFamiliar with CRM systems and practicesAbility to multi- task, prioritize and manage time effectivelyMinimum Graduate,
Keyskills :
winningothersover crossselling verbalcommunication customersatisfaction chat sales trust selling rec ds communication accounts WinningTeams Maximizer Individualization Futurism ustomersupp kWinning Relat