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| Job Location | Delhi |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Consumer Durables / Electronics |
| Functional Area | Sales / BD,Customer Service (International) |
| EmploymentType | Full-time |
Our Customer Success manager manages a portfolio of Kent CamCall Customers https://www.kentcam.com/camcall/ Developing strategy both pre-launch and post Site launch to drive ROI for our clients.Key Skills SetStrong experience in a customer-facing positionExperience within SAAS productsFast learner and able to handle multiple tasks with changing prioritiesExcellent verbal and written communication skillsStrong time management skillsStrong analytical and reporting skillsResponsibilitiesServe as a central point of contact while ensuring high levels of customer satisfactionMaintain regular communication with both the customer and internal teams, constantly managing customer expectationsServe as the first point of escalation for customer concerns relating to technical issues and coordinate, manage, and drive escalations with Milestone services, sales, and product teamsProvide proactive status updates to required partiesHost periodic checkpoint and status calls with customer and internal stakeholdersIdentify enablement goals and plans,
Keyskills :
salescustomer servicecustomer relationsmarketingonboardingtime managementkol identificationwritten communicationroisaasstrategyreportingportfoliomanagementanalyticalcheckpointescalationenablementcommunicationCashiering