| Hyderabad Jobs |
| Banglore Jobs |
| Chennai Jobs |
| Delhi Jobs |
| Ahmedabad Jobs |
| Mumbai Jobs |
| Pune Jobs |
| Vijayawada Jobs |
| Gurgaon Jobs |
| Noida Jobs |
| Hyderabad Jobs |
| Banglore Jobs |
| Chennai Jobs |
| Delhi Jobs |
| Ahmedabad Jobs |
| Mumbai Jobs |
| Pune Jobs |
| Vijayawada Jobs |
| Gurgaon Jobs |
| Noida Jobs |
| Oil & Gas Jobs |
| Banking Jobs |
| Construction Jobs |
| Top Management Jobs |
| IT - Software Jobs |
| Medical Healthcare Jobs |
| Purchase / Logistics Jobs |
| Sales |
| Ajax Jobs |
| Designing Jobs |
| ASP .NET Jobs |
| Java Jobs |
| MySQL Jobs |
| Sap hr Jobs |
| Software Testing Jobs |
| Html Jobs |
| Job Location | Delhi |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Media / Dotcom / Entertainment |
| Functional Area | Customer Service (International),Sales / BD |
| EmploymentType | Full-time |
As a Customer Success Manager, you will be responsible for making sure that our support desk is providing timely, accurate and meaningful resolution to all customer queries. You will have direct responsibility of quality control and also need to setup and adjust various processes within the support function. Any customer escalations that are not resolved at the agent level will need to be addressed appropriately by you. Your goal eventually is to maintain good customer satisfaction to influence renewals and new sales.You will also be in charge of identifying and facilitating agent training and development for your team members.Detailed responsibilities Manage post-sales interactions with customers through strong relationship-building and product knowledgeMaintain a deep understanding of the product and speak with customers about the most relevant features/ functionality for their specific business needsIncrease customer satisfaction by addressing challenges they are facing with respect to our productWork closely with Product and Engineering on identification and tracking of enhancement requests and bugsFunction as the voice of the customer and provide internal feedback on how we can better serve our business and customersTrack accounts to identify churn risk and work proactively to eliminate that riskProvide regular updates to the management team about issues that need their attention.,
Keyskills :
controlbusinesstrainingaccountsmarketingsalesfacilitationengineeringonboardingriskrenewalsmanagementcustomer servicecustomer satisfactionvoice of the customerpostsalesquality controlcustomer relations