Customer Success Officer

2.00 to 6.00 Years Delhi 26 Mar, 2024

Job Location	Delhi
Education	Not Mentioned
Salary	Not Disclosed
Industry	Telecom / ISP
Functional Area	Not Mentioned
EmploymentType	Full-time

Job Description

Job SummaryThe candidate will be responsible for managing and resolving escalated customer issues, ensuring timely and effective resolution, and maintaining high levels of customer satisfaction. The Customer Success Escalation Specialist will collaborate with cross-functional teams to address complex customer concerns and contribute to overall customer success.Key Responsibilities Act as the primary point of contact for escalated customer issues and complaints, ensuring timely resolution and customer satisfaction. Investigate and analyze the root cause of escalated issues, collaborating with relevant internal teams to identify solutions and prevent recurrence. Escalate unresolved issues to appropriate levels of management for further review and intervention, following established escalation procedures. Document all interactions and resolutions in a detailed and accurate manner, maintaining comprehensive records for future reference and analysis. Identify trends and. patterns in escalated issues, proactively recommending process improvements or system enhancements to prevent future escalations. Implementing a well defined Customer Success Escalation process ensuring that the challenging customer issues are addressed efficiently and the customers feel supported even in the challenging situation.Professional Experience/ Qualification: Graduation Degree Excellent communication and interpersonal skills Ability to work collaboratively with cross functional teams Strong analytical and problem-solving skills,

Keyskills :
Interpersonal skillsAnalytical skillsExcellent communication

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Customer Success Officer

Job Description

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