Customer Support Associate

1.00 to 5.00 Years Delhi 06 Dec, 2023

Job Location	Delhi
Education	Not Mentioned
Salary	Not Disclosed
Industry	Sports / Fitness
Functional Area	Not Mentioned
EmploymentType	Full-time

Job Description

Company DescriptionFITPASS is Indias largest full-stack solution for your complete fitness and wellness needs - a smart app-based universal membership to a network of 7500 premium gyms and fitness studios across India, in-app A.I. led personalised fitness training, personal nutritionist services, doctor consultations, health checkups, pharmacy, diagnostic benefits and more. FITPASS takes care of your health, fitness, wellbeing and happiness through unmatched variety, convenience, and flexibility.FITPASS is mission driven to make fitness affordable, accessible and personalized for everyone. We believe that fitness is not a one-size-fits-all journey and our tribe of 45 lakhs Fitsters are championing the concept of Your Fitness Your Way , a flexible approach towards ones fitness and wellness.Job Description Reverting to chats, and emails of the customers. Resolving customers queries, service concerns, and complaints while determining the cause of the problem and. providing them with the best possible/available solutions, and focusing on customer retention. Responding to customers queries and concerns within a defined TAT and providing them with resolutions for the same. Work closely with members of other teams to translate business needs and product requirements into new solutions for customers; Build sustainable relationships of trust through open and interactive communication; Managing all customers efficiently using the in-house Customer Management Tool (CRM); Follow the customer onboarding journey as per the defined process and suggest improvements basis your experience. Maintaining quality customer service by following the standards set by the organization and increasing brand awareness through customer interaction. Logging all the customer issues in Task manager and regularly following up with concerned team members to resolve and close the open task.Qualifications Customer Support, Customer Experience, and Customer Service skills Sales skills and experience in driving business Ability to facilitate training and onboarding for new users Excellent verbal and written communication skills Proven track record of meeting and exceeding customer satisfaction or sales targets and goals Experience in the health and wellness industry is a plus Bachelors degree in Business, Marketing, Communications, or related field is preferred,

Keyskills :
Customer SupportCustomer ExperienceCustomer ServiceSalesTrainingVerbal Communication

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Customer Support Associate

Job Description

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