Customer Support Associate

2.00 to 6.00 Years Delhi 27 Feb, 2024

Job Location	Delhi
Education	Not Mentioned
Salary	Not Disclosed
Industry	Sports / Fitness
Functional Area	Not Mentioned
EmploymentType	Full-time

Job Description

Company DescriptionAs Indias largest fitness and wellness player, FITPASS is mission driven to make holistic fitness and wellness affordable, accessible and personalized for everyone. We believe that fitness and wellness is not a one-size-fits-all journey, and our new brand series (watch here) comprising 8 films reflects this core belief. Leveraging technology and intelligence, FITPASS ignites, fuels and personalises each individuals personal journey to feel good and be well.FITPASS is a full-stack ecosystem solution for each individuals holistic fitness and wellness needs offering a smart universal membership that provides its members with access to a network of 7500 top gyms and fitness studios across India, in-app A.I. led personalised fitness training, personal nutritionist services, mental wellness services, doctor consultations, health checkups, pharmacy, diagnostic benefits, health data, insights, wearable integrations and more.Building on our message Sitting is. the new smoking and promoting the concept of Your Fitness Your Way , a flexible approach towards fitness and wellness that is being championed everyday by our tribe of Fitsters , FITPASS is single-handedly transforming the traditional views about ones fitness by making fitness inclusive, economical, and personalized for every individual.Commanding 52% of Indias market share, FITPASS caters to both, individual consumers (D2C) and corporate clients (B2B2C B2B) with a fast-growing community of more than 4.5 million Fitsters who have chosen to prioritise their fitness in their own way, on their own terms. FITPASS is committed to making good health and fitness affordable, accessible and flexible for 100 million Indians by 2030. We are looking for experienced and dynamic colleagues who want to build alongside us at FITPASS #YourFitnessYourWay #DefeatInactivty #HumFitTohIndiaFitRoles and Responsibilities Reverting to chats, and emails of the customers. Resolving customers queries, service concerns, and complaints while determining the cause of the problem and providing them with the best possible/available solutions, and focusing on customer retention. Responding to customers queries and concerns within a defined TAT and providing them with resolutions for the same. Work closely with members of other teams to translate business needs and product requirements into new solutions for customers; Build sustainable relationships of trust through open and interactive communication; Managing all customers efficiently using the in-house Customer Management Tool (CRM); Follow the customer onboarding journey as per the defined process and suggest improvements basis your experience. Maintaining quality customer service by following the standards set by the organization and increasing brand awareness through customer interaction. Logging all the customer issues in Task manager and regularly following up with concerned team members to resolve and close the open task,

Keyskills :
customer serviceproblem solvingcommunicationcustomer retentionrelationship buildingCRM

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Customer Support Associate

Job Description

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