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| Job Location | Delhi |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Recruitment Services |
| Functional Area | Sales / BD |
| EmploymentType | Full-time |
Job BriefWe are looking for a Customer Support Executive/Supervisor plays a critical role in providing an interface between customers and the company. CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The candidate should possess good listening skills, and the ability to think quickly, to make a recommendation or solution to the customers problem. A clear and pleasantWe expect you to be an analytical and logical thinker with excellent communication skills, (both in Hindi & English) written and spoken. This role will be very dynamic, so the person should be versatile and adapt to any given situation.Roles & ResponsibilitiesAttracts potential customers by answering product and service questions; suggesting information about other products and services.Manage large amounts of incoming calls/outgoing calls.Identify and assess customers needs to achieve satisfaction.Resolves product or service problems by clarifying the customers online complaints determining the cause of the problem;Selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.Provide accurate, valid and complete information by using the right methods/toolsHandle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documentsFollow communication procedures, guidelines and policiesTake the extra mile to engage customersSkillset RequiredGood communications skillsAbility to listen and active problem-solving skill,
Keyskills :
csr hindi english rec ds management communication customerservice endaccess listen telephony analytical expediting followingup customersupp