Customer Support Executive

Job Description

Looking for Customer Support Executive for Delhi Location Delhi :Knowy HR Services Customer Support Executive Job Openings Details Knowy HR Services (1 Opening) Job Profile Job Title: Customer Support ExecutiveWork Timings Weekly Offs Other Facilities: General Office TimingsLocation: Sec - 21, Dwarika, New DelhiExperience: Minimum 1 Years from the same filedQualification: Any GraduateSalary (In Hand): NegotiableWe are looking to create a hungry and passionate team that understands the demands of a start- up. We are committed to building a team that is determined, thinks outside the box, and doesnt take NO for an answer. We believe in a coherent goal so that each individual can realise their full potential with a clear progression path in sight. Our team will be versatile and have enormous potential for growth, role progression and diversification.Job Brief We are looking for a Customer Support Executive/ Supervisor plays a critical role in providing an interface between customers and the company. CSR, will act as a liaison, provide product/ services information and resolve any emerging problems that our customer accountsmight face with accuracy and efficiency. The candidate should possess good listening skills, and the ability to think quickly, to make a recommendation or solution to the customers problem. A clear and pleasantWe expect you to be an analytical and logical thinker with excellent communication skills, (both in Hindi English) written and spoken. This role will be very dynamic, so the person should be versatile and adapt to any given situation.Roles Responsibilities Attracts potential customers by answering product and service questions; suggesting information about other products and services. Managelargeamounts of incoming calls/ outgoing calls. Identify and assess customers needs to achieve satisfaction. Resolves product or service problems by clarifying the customers online complaints determining the cause of the problem; Selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. Provide accurate, valid and complete information by using the right methods/ tools Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Take the extra mile to engage customers Skillset Required Good communications skills Ability to listen and active problem- solving skills Good interpersonal skills Ability to handle pressure. Candidate should be graduate. Keywords: Customer Care Customer Support Company Profile: Innovation in the field of currency is not new to our species. Ages ago, we started with barter system, moved progressively and invented centralized money systems first in the form of gold and then paper. While the world moved on from being a cluster of nations to a global village, the currency system didnt change. Today centralized currency systems prove to be inefficient, limited and forgeable.Cryptocurrency is the answer to all these drawbacks. Heres how:As the name suggests, it is cryptic and cant be forged It is a decentralized system with no authorities involved to bar the flow It offers faster transactions, lowest fees, storability and immutable security. Already registered with us Dont have profile with us Drop Your CV We will consider your Profile for future Jobs,

Keyskills :
sales customerservice troubleshooting customercare communicationskills interpersonalskills csr bar se ustomersupp customerrelations followingup ateliaison customercomplaints hrservices hr it cv