Executive - Guest Relations

1.00 to 6.00 Years Delhi 17 Nov, 2021

Job Location	Delhi
Education	Not Mentioned
Salary	Not Disclosed
Industry	Medical / Healthcare
Functional Area	Front Office / Guest Relations
EmploymentType	Full-time

Job Description

To coordinate the activities within the department and maintain it s smooth functioning.
To monitor problems and follow-up of the same in IP and OP through feedback forms from IP and OP and actual patient visit in IP.
To monitor computerization of complaints and inform to the concerned HOD of pending problems and bring forward list of problems to CEO and DMS.
To be responsible for ensuring that corrective actions are taken for service deficiency /additional requirements are met and an analysis report is prepared periodically.
To ensure that effective interface between departments for attending to complaints are maintained.
To send appreciation notes to the staff as and when they are received through the IP feedback form.
To reply to the IP feedback form.
To interact with other department HOD s in implementing suggestions.
To assist the patient/patient attender at the time of code blue paging and death.
To co-ordinate the departmental training and JCIA activities.
To identify the persons who require behavioural training and grooming to HRD.
To relentlessly follow-up till achieving patient satisfaction and assisting the patient/attender for his/her need and in psychological recovery while being hospitalized.
To perform duty/night manager role as per schedule.
To visit patients floor wise including staff and staff dependents.
To give induction to all new staff on grooming and patients rights & responsibilities.
To participate and contribute to departmental quality initiatives.
To be aware of departments performance and objectives.
To carry out data collection/support in data collection.
To adhere to the safety norms of hospital and follow both patient safety and staff safety rules.
To perform any job / task as and when assigned by the superior.
To ensure all the employees are trained/oriented about the quality systems of the department.

Keyskills :
code bluepatient safetyquality systemscorrective actionsbehavioural trainingpatient satisfactionformsvisitinformrightspagingtraininghodhospital

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Executive - Guest Relations

Job Description

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