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Guest Relation Manager

5.00 to 10.00 Years   Delhi   16 Mar, 2020
Freelancer Jayapaul Hiring For paul consultancy
Job LocationDelhi
EducationNot Mentioned
SalaryRs 8 - 18 Lakh/Yr
IndustryHotel / Restaurant
Functional AreaCustomer Care ExecutiveGeneral / Operations Management
EmploymentTypeFull-time

Job Description

Job Descriptionwe need Guess Supervisors that can interact with hotel guests to ensure they receive a quality experience. This includes answering questions and addressing customer complaints.his and her duty Include Ensuring and providing flawless, upscale, professional and high classguestservice experiences. Analyzingcustomerfeedback and providing strategic direction to continuously improve overall rating. Responding toguestsneeds and anticipating their unstated ones.if your interested forward your resume.Guest Relations Manager responsibilities include greeting clients as they arrive, coordinating their check-ins to assigned rooms and informing them about the hotels facilities. You will also make sure our front-desk staff, including Receptionists and, offer stellar customer service and provide memorable hospitality experiences for our guests.JOB RESPONSIBILITY AS:

  • Ensure clients are properly greeted upon their arrival
  • Monitor daily bookings and ensure assigned rooms are prepared prior to check-in
  • Coordinate luggage collection and storage
  • Oversee check-in and check-out procedures, including reservations and financial transactions
  • Promptly address guests requests, like in-room dining
  • Actively listen to and resolve complaints
  • Ensure special guests, like disabled people, elderly, children and VIPs, receive personalized services.
Interested applicant should forward c.v and the shortlisted applicant would be contacted.

Keyskills :
kitchenmanagement guestrelations guestservice frontoffice customerservice arman laundrysupervisor bartender serviceboy buttler kitchensuorevisor frontdeskexecutives shiftmanager floorsuperviosor guessservice

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