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Guest Relations Executive

10.00 to 20.00 Years   Delhi   31 May, 2023
FAST FREEDOM LIFE PRIVATE LIMITED
Job LocationDelhi
EducationNot Mentioned
SalaryRs 10 - 22 Lakh/Yr
IndustryHotel / Restaurant
Functional AreaFront Office / Guest RelationsGeneral / Operations Management
EmploymentTypeFull-time

Job Description

    In a nutshell, a guest relations manager alsofrequently referred to as a guest relations coordinator or guest relations specialiststasked with a wide variety of responsibilities, including:Managing guests experiences. Greeting and checking in guests as they arrive. Ensuring guests have a pleasant experience.What is a guest relations job description As a guest relations officer, your job duties include greeting guests when they enter the hotel, providing useful information about the hotel, helping guests to make travel arrangements, and addressing any customer complaints or passing those complaints onto management.Job description
    • Review guest arrival lists to offer a warm greeting
    • Assist with the preparation of welcome folders with material (egroom service menus, area descriptions)
    • Anticipate guest needs and establish a rapport with them by assisting them with specific tasks (egconfirming travel arrangements, taking messages)
    • Should be a customer-focused person with a thorough understanding of the hospitality industrys standards
    • Excellent communication abilities, both written and oral
    • Outstanding interpersonal and organisational skills
    • Excellent time management abilities

Keyskills :
certified hotel administratorquality standardsboutique hotelsguest relationship managementguest relationsrestaurant customer servicerooms division managementoperationshotel financing

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