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Hiring for Global Customer Support(Technical Process)

0.00 to 5.00 Years   Delhi   16 Apr, 2019
Emprego Solutions
Job LocationDelhi
EducationNot Mentioned
Salary< Rs 50,000 - 4.0 Lakh/Yr
IndustryIT - Software
Functional AreaTechnical Support / Helpdesk
EmploymentTypeFull-time

Job Description

We are hiring for one of the leading Software company.Role: GlobalCustomer Support(Technical)

  • Troubleshoot tier 1 and/or tier 2 support requests via phone and web-based ticketing system
  • Use knowledge of web-based applications and networking to troubleshoot and resolve client issues
  • Perform tests to isolate source of issues
  • Escalate issues to the Technical team when necessary
  • Liaise with all related teams and departments to ensure customer satisfaction and deliver the Knowcross promise
  • Verify technical fixes from the Technical team
  • Use remote desktop sharing application to assist end users and resolve issues
  • Provide efficient and timely support to customers across geographies
  • Adhere to processes defined for case logging via Salesforce or other tools as mandated
  • Proactively conduct account reviews of select customers on a regular basis to review service needs and usage trends
Required Skills:
  • Technical knowledge is must
  • Should have Excellent comm skills
  • B.tech Fresher with excellent comm skills can apply
  • Should have good analytical skills
  • Must have knowledge of software and troubleshooting
  • Problem solving skills
Salary: 30kShift timing: 24*7One side cabJob Location: Gurgaon/DelhiNote: Excellent comm skills and technical skill are mandatoryRegards,Jiya (HR)9990890599jiya.careerlifting@gmail.com

Keyskills :
applicationsupportsoftwaretroubleshooting.techfreshercustomersoftwaresupporttechnicalsupportcustomerservicetechnical

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