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HIRING FOR PROCESS MANAGER/CLUSTER MANAGER FOR BPO FOR TELESALES DEPARTME

3.00 to 8.00 Years   Delhi   04 Jan, 2021
SHRIRAM ENTERPRISES
Job LocationDelhi
EducationNot Mentioned
SalaryRs 2.0 - 3.5 Lakh/Yr
IndustryBPO / Call Center
Functional AreaSales / BD
EmploymentTypeFull-time

Job Description

HIRING FOR PROCESS MANAGER/CLUSTER MANAGER FOR BPO FOR TELESALES DEPARTMENT Job Title- PROCESS MANAGER /CLUSTER MANAGERLocation-DelhiMinimum Qualification- Bachelors Degree in Operations management or related field.Experience- Minimum 3 YearsNo. of openings- 2Job Type- Full TimeSalary-Up to 35k per monthOperations Manager Responsibilities:-

  • Conduct staff performance reviews, assess needs, cost/benefit analysis and other operational strategy assessments.
  • Establish a high standard for productivity, quality, customer service as well as define user guidelines.
  • Develop company systems for customer interaction and voice response and control the implementation process.
  • Manage and improve center performance through performance monitoring, problem resolution, system audits and quality assurance measures.
  • Aid human resources department in recruitment process by interviewing potential hires and outlining clear job expectations.
  • Prepare annual budget after estimating necessities, correcting overspending, analyzing cost variance and scheduling expenses.
  • Summarize, collect and analyze call center trends and data for regular performance reports.
  • Oversee system maintenance and upgrade implementation. Call for repairs and trouble shooting as needed.
  • Maintain consistent professional improvement through company provided workshops, tracking call center trends and active participation in team projects.
Operations Manager Qualifications:-
  • Bachelors Degree
  • Customer service experience preferred
  • Motivated self-starter
  • Excellent verbal communication skills
CONTACT SHRIRAM JOBS+91-9971950060**NO CHARGES ARE TAKEN FROM THE CANDIDATE.**

Keyskills :
clustertelesalesoperational headteam handlingoperations team handlingbpobpo salesprocess managementcluster operationssales processteam buildingbpo operations managementteam management skillssalesteamcenterprocess headprocess manager

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