HomeLane - Business Unit Head - IIT/NIT/BITS/IIM/ISB

7.00 to 10.00 Years Delhi 28 Mar, 2022

Job Location	Delhi
Education	Not Mentioned
Salary	Not Disclosed
Industry	Industrial Design
Functional Area	Marketing / Communication
EmploymentType	Full-time

Job Description

As Business Unit Head, you will be responsible for the growth and P&L of the city, the customer experience we offer our clients & prospects, and the development & management of the team based in the city. This is a highly entrepreneurial role, and will need you to be great at 0 to 1 and at 1 to 100.Your span of control will include the city sales, design and operations teams. You will lead our relationship with all city-based partners (Square Partners, Design Partners), vendors (manufacturers, HDS vendors, local service providers who enable business for us). In this role, you will also work closely with the central HomeLane team based in Bengaluru, to build towards our One HomeLane philosophy. KPI : Sales / New order booking - Conversion of Orders to Handovers- Collections- Contribution Margin (Profitability)- Customer Experience - NPSContribution Margin = Revenue - Cost of Goods Sold - Design Costs - Square Partner Payments - Internal Ops Cost - Marketing Costs (Online & Offline customer acquisition, Branding) Responsibilities : Drive order closure (Sales) :- Leverage our technology capabilities: Spacecraft, IQ, Modular Quotation App, Salesforce- Drive sales SLAs - sales follow ups, revised quotations, site visits (as needed)- Manage overall marketing budget- Based on city target- Customer servicing Design : - Manage 10-40% process of design to ensure customers get a top-notch experience- Hire & retain Design Manager, Design Relationship Managers & in collaboration with HomeLane - People Team Operations : - Installation- Managing customer escalations across Design, production and Installation should also feature here- Ensuring that HomeLane is delivering on our 45 day guarantee on every single project- Hiring and employee performance management in City X Partner Management : - Design Partner Management- Installation (Square) Management- Vendor Management in the city Who we are looking for: - Strong people management skills, with a track record of building and managing high performance teams- Seasoned entrepreneur / P&L owner with 7-10 years of experience in fast-paced, high growth setups- Tier I undergrad (IITs, BITS, St. Stephens College, LSR, SRCC, Loyola College, Anna University) and / or Tier I MBA (IIMs, ISB, INSEAD, Ivy Leagues)- Strong bias for action, customer centricity and deep-dive traits- Spotless ethics & disciplinary record,

Keyskills :
salesbusiness developmentmarketingretailinsurancebias for actionpeople management skillssite visitsventure capital

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HomeLane - Business Unit Head - IIT/NIT/BITS/IIM/ISB

Job Description

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