HR Business Service Support Advisor

Job Description

Job Req ID:21692Posting Date:20 Oct 2023Function:HRLocation:Building No 14 Sector 24 & 25A, Gurugram, IndiaSalary:competitiveWhy this job mattersThe HR Ops. Advisor assists in the delivery of people processes and practices such as payroll programmes, HRIS management and data analysis related to employment, employee relations, employment practices and procedures, and recruiting.What Youll Be Doing Handle ad-hoc HR related customer queries and requests. Take personal ownership for resolving customer requests even if these sit outside HR Services remit by working beyond organizational and functional boundaries. To set prior expectations and take utmost accountability and ownership towards their respective defined KRAs and beyond excellence. To provide clear and compliant HR advice to line managers and employees on BT policies, processes, changes, and tools. To continuously deliver a brilliant customer experience in terms of care, knowledge and first. contact resolution. Proactively own customer queries through resolution ensuring key performance indicators and SLA is achieved. Demonstrate a knowledge of HR policies and the HR practices. Demonstrate ways of working in line with the HR Services vision and values . Take an active role in buddying new starters to deliver a confident and credible HR service. Identify continuous improvement opportunities to drive HR efficiencies Play a key role in change management by understanding the need for change and doing what is necessary to make the change a success. Investigate, report and address root cause of service failure. Implementation of interventions to recover and restore service. To inhibit excellent inter-personal skills and work as a key team player becoming role models and taking proactive initiatives. A high level of confidentiality. Excellent interpersonal and customer-facing skills. Strong communication skills, both written and verbal. The flexibility and willingness to learn.Skills Required Analytical skills. Contact centre handling expertise. Customer service handling skills Excellent communication and inter-personal skills. Promote shared services model. Team player Proactive and adaptive to business changes Stakeholder management skills. Must have an MBA in HR degree or equivalent degree or certificate. Must have experience in HR Operations of 6 months and above. Flexible with shift. Strong communication skills. Experience of working within a fast-moving environment/ability to multi-task and adapt to changes. Knowledge of Data Protection Act, ICO guidelines and GDPR Introduction of Process Initiatives Should posses knowledge around HR policies Job role demands rotational shifts / night shifts depending on geography you aligned toThe Skills Youll NeedPolicyRegulatory ComplianceData AnalysisCommunicationHR Service DeliveryKPI/Metric MonitoringIssue ResolutionChange ManagementPerformance ManagementBusiness Process ImprovementStakeholder ManagementProject/Programme ManagementOur leadership standardsLooking in:Leading inclusivelyI inspire and build trust through self-awareness, honesty and integrity.Owning outcomesI take the right decisions that benefit the broader organisation.Looking out:Delivering for the customerI execute brilliantly on clear priorities that add value to our customers and the wider business.Commercially savvyI demonstrate strong commercial focus, bringing an external perspective to decision-making.Looking to the future:Growth mindsetI experiment and identify opportunities for growth for both myself and the organisation.Building for the futureI build diverse future-ready teams where all individuals can be at their best.About UsBT is part of BT Group, along with EE, Openreach, and Plusnet.Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding.We value diversity and celebrate difference. As Philip Jansen, our CEO, says We embed diversity and inclusion into everything that we do. Its fundamental to our purpose: we connect for good.We all stick to the same values: Personal, Simple, and Brilliant. From day one, youll get stuck in to tough challenges, pitch in with ideas, make things happen. But you wont be alone: well be there with help and support, learning and development.This is your chance to make a real difference to the world: to be part of the digital transformation of countless lives and businesses. Grab it.A FEW POINTS TO NOTE:Although these roles are listed as full-time, if youre a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.DONT MEET EVERY SINGLE REQUIREMENT Studies have shown that women and people who are disabled, LGBTQ, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. Were committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if youre excited about this role but your past experience doesnt align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team,

Keyskills :
Analytical skillsContact centre handling expertiseCustomer service handling skillsExcellent communicationinterpersonal skillsPromote shared services modelTeam playerProactiveadaptive to business changesStakeholder management skillsMBA in HR degr