International Billing Operations Team Leader

Job Description

Why BT Weve always been an organization with purpose; to use the power of communications to make a better world. You can trace this back to our beginning as pioneers of the worlds first telecommunications company. At our heart were a technology company with research and innovation in our bones and a desire to be personal, simple, and brilliant for our customers - those are the values we live by whilst also creating an inclusive working environment where people from all backgrounds can succeed.Our pursuit of progress over the past 180 years has established BT as a strong, successful brand, with huge scale capable of achieving great things. From supporting emergency services, hospitals, banks and keeping economies around the world online, safe and secure, to delivering large scale technology infrastructure like the creation of BT Sport.Today in this fast changing, always on, digital world our purpose remains true. Yet the market conditions, regulation and competition we face. are tougher than ever before. So if you have the drive, optimism and resilience to help propel us forward well offer unrivalled personal development, a wealth of opportunities to learn, experience new things and pursue newcareers. If thats you and what youre looking for, wed love you to be part of our future.What Ill Be Doing Your Accountabilities Lead, coach, motivate and create a high performance culture within the team. Deliver operational efficiencies. Work with the team to meet the set cash collections target, clear outstanding debt and timely resolution of cash disputes. Ensure process compliance at all times Deliver against target, and KPI measures, this may involve reporting, consolidation, providing commentary, route cause analysis and building action plan Empower & engage your operational Team to identify opportunities and drive continuous improvement towards business objectives. Analyse and summarise financial data into concise financial reports to identify any operational efficiency opportunity. Measure and track team and individual operational performance. Provide insights for decision-making. Question and challenge the way things are done and work with others to secure the end to end process to which your own role and the wider team contributes Implement the recommended processes and monitor closely the associated performance, identify any deviation and take respective actions to remedy Be accountable for compliance with BT Policy as well as local regulations and legislations. Manage risk and secure Business continuity. Manage Internal and external Customer experience through survey/metrics or scorecards Collect, collate and clean data from multiple sources, consistently following guidelines and processes to make sure that the data is stored, protected and is accessible for users. Maintain SOP and work Instructions Identify and anticipate resource gaps when planning and scheduling, develop action plans to fill appropriate roles. Support and implement changes and transformationSkills Required For The Job Strong management skills to coach and support Team members development Strong capability to prioritise and plan in alignment with the business needs to secure timely delivery Excellent Communication and negotiation skills (verbal and written) at any level of the organisation Be self-sufficient managing and supporting operational day to day activities Demonstrate flexibility to manage system and organisation transformation, have the capability to motivate Team members highlighting the business benefits Commercial experience in a complex environment Strong ability to tackle challenges (such as ad hoc request , escalations) and drive the adequate action plan A champion for change ability to challenge the status quo and suggest innovative solutions to issues, as well as communicate and deliver change within the team effectivelyExperience you would be expected to have Strong experience in one of the following business area, billing, collections/Credit Risk Management and/or Account Receivable in a large multi-national organization Experience in managing and motivated operational teams in a challenging business environment Knowledge in accounting systems/applications Demonstrate a customer centric approach. Proven track record in delivering change and driving improvements across teams,

Keyskills :
Strong management skillsExcellent Communicationnegotiation skillsCommercial experienceAbility to tackle challenges