L1 Support Engineer

Job Description

Job Role - L1 specialistExperience Range- 2.5-4.6 yearsLocation - Delhi NCR candidatesNotice Period - 15-45 days official noticeRole Summary :- Responsible for providing production Support and assist in solving issues encountered in the supporting applications. - Should have working experience on writing queries in SQL, Basic understanding of scripting languages, HTML, and knowledge to do an initial level of analysis. - The individual will be involved in Change management, requirement Gathering, incident management, Health Check-ups & implementation of new changes in the application.Core Responsibility :- Hands-on solutions for E-Business applications support for the Businesses working in digital applications.- Act as a BA and coordinate between the Business and the Developers to resolve complex problems and implement best practices.- Acts as point of contact for E-business JIRA tickets and Incidents- Manage system development requirements and coordinate on JIRA & HPSM tickets.- Follows up on outstanding Change tickets and provides timely status reports to the delivery manager or application lead.Minimum Qualification :- Bachelors in Technology (B.Tech) or equivalent program.- 2-3+ years of progressive information technology experience in application support and maintenance.Mandatory Skills :- Minimum experience of 2 years in production support/Tools Supports or Techno functional analyst.- Basic Understanding of ITIL- process functional implementation domain.- Basic understanding of Software development life cycle.- Experience in handling production support + Change Management.- Good communication skills and experience of interacting with clients of different Nationalities.- Hands-on Experience in HTML and Scripting languages.- Understanding of ticketing tools like JIRA, HPSM, or similar.- Experience in Web-based applications using JAVA or Dot Net.- Basic knowledge of Business Analyst work like requirement gathering, Estimation techniques, Stakeholder management, etc.Behavioral Skills :- Collaborates effectively- Drives collaboration among team members in his/ her function- Presenting a supportive, united front when appropriate.- Communicates Confidently- Communicates crisply and candidly- Communicates effectively across audiences (reporting managers, peers, business partners)- Balances talking and listening to foster candid dialogue- Focuses on the Customer- Raises concerns and recommends potential solutions for those processes that negatively impact the customer service experience or the fair treatment of customers- Helps employees understand the impact of their work on the customer/ client- Organizes own work to meet agreed-upon deadlines- Focuses on surfacing underlying customer issues/concerns and identifying root causes- Takes Accountability- Takes steps to understand decision making processes and procedures - uses this understanding in developing work plans- Escalating issues or redirecting inquiries in a timely and efficient fashion.- Following up with customers when we say we will and delivering on our commitments- Works under general supervision on day-to-day matters.- Understands our Business- Enhances understanding about the business of SLF (e.g. products and services, org structure, key competitors)- Understands how his/her role relates to the Business Unit/ Functions objectives- Self-starter - A confident, self-starter who can completely - own- delivery (both project and operations) and can work independently as well as being a strong team player- Trust - Ability to work in an open culture with a positive approach- Flexibility - Ability to accept change, agility,

Keyskills :
networkingtroubleshootingwindowsms outlookoperating systemsfollowing uplife insuranceticketing toolscustomer servicebusiness analysis