Lead Technical IT Support Specialist (Customer Support)

Job Description

Job DescriptionAt Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. Were committed to fostering an environment for every teammate thats welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.OverviewBoeing is the worlds largest aerospace company and a leading provider of commercial airplanes, defense, space, and security systems, and global services. Building on a legacy of over a century of innovation and leadership, Boeing continues to lead the way in technology and innovation, customer delivery, and investment in its people and future growth of aerospace.In India, Boeing has been a strong partner to the Indian aerospace and defense sectors for more than 75 years. People at Boeing have been supporting mission readiness and modernization of Indias defense. forces, and enabling connected, safer, and smarter flying experiences, in the sky, in the seas, and in space.Technology for today and tomorrowThe Boeing India Engineering & Technology Center (BIETC) is a 3000 diverse engineering workforce that contributes to global aerospace growth. Our engineers deliver cutting-edge R&D, innovation, and high-quality engineering work in global markets, and leverage new-age technologies such as AI/ML, IIoT, Cloud, Model-Based Engineering, and Additive Manufacturing, shaping the future of aerospace.People-driven cultureAt Boeing, we believe creativity and innovation thrives when every employee is trusted, empowered, and has the flexibility to choose, grow, learn, and explore. We offer variable arrangements depending upon business and customer needs, and professional pursuits that offer greater flexibility in the way our people work. We also believe that collaboration, frequent team engagements, and face-to-face meetings bring diverse perspectives and thoughts enabling every voice to be heard and every perspective to be respected. No matter where or how our teammates work, we are committed to positively shaping peoples careers and being thoughtful about employee wellbeing.At Boeing, we are inclusive, diverse, and transformative.With us, you can create and contribute to what matters most in your career, community, country, and world. Join us in powering the progress of global aerospace.At Boeing Digital Aviation Solutions youll be a part of a team that creates innovative Digital Aviation Solutions business that drive the future and evolution of Digital Aviation and enable our customers to transform the way they do business. Using agile digital technology, our solutions optimize all aspects of the flight ecosystem including safety, environmental sustainability, and efficiency delivering value and protecting our customers and the planet.Boeing Digital Aviation Solutions is currently looking for an Lead Technical IT Support Specialist for our office in New Delhi, India to join an international environment with a team of like-minded system experts. The team you will be working with consists of Technical Support Specialists (internally referred to as Service Managers), Systems Experts and Service Account Managers handling multiple customers globally.This role will be based out of New Delhi , India.Position Responsibilities:Become an authority on several production system installations in terms of managing the technical aspects of the applications.Participate in ongoing implementation projectsProvide advanced technical support for day of operation flight crew tracking and related products, in relation to the Service Level Agreement(s)Assist the client with knowledge injections, proactive problem solving and daily management of the production installationMaintain Linux installations on company servers and make recommendations to clients on patches/upgradesProvide System requirements to the Technical Development teamBeing at customer location (Around 2 days a week) and acting as an extended arm of the bigger support team. Coordinating customer issues and also helping to troubleshoot incidents (This is at the hiring teams discretion and could potentially change in the future).Employer will not sponsor applicants for employment visa status.Basic Qualifications (Required Skills/Experience):Bachelors degree or higher in IT related field or equivalent.8 years in software development or advanced technical support roleExpert knowledge of Unix and/or LinuxExpert knowledge with shell scriptingExpert knowledge in Python languageGood knowledge in version control systems such as Git and MercurialPreferred Qualifications:Particular interest in technical problem solvingStrong programming skills (Java an advantage)Version control systems such as Git and MercurialMessaging systems such as ActivemqDatabases (Oracle or Postgresql)Knowledge of Kubernetes is beneficialCustomer relationship experience is advantageousHighly responsible, able to take ownership of issuesStrong technical & analytical aptitudeAble to work independently and within a teamTypical Education & Experience:Education/experience typically acquired through advanced education (e.g. Bachelor) and typically 11 Plus years related work experience or an equivalent combination of education and experience (e.g. Master 11 years related work experience.)Relocation:This position does offer relocation within INDIA.Export Control Requirements: Not an export control positionEqual Opportunity Employer:We are an equal opportunity employer. We do not accept unlawful discrimination in our recruitment or employment practices on any grounds including but not limited to; race, color, ethnicity, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military and veteran status, or other characteristics covered by applicable law.We have teams in more than 65 countries, and each person plays a role in helping us become one of the worlds most innovative, diverse and inclusive companies. We are proud members of the Valuable 500 and welcome applications from candidates with disabilities. Applicants are encouraged to share with our recruitment team any accommodations required during the recruitment process. Accommodations may include but are not limited to: conducting interviews in accessible locations that accommodate mobility needs, encouraging candidates to bring and use any existing assistive technology such as screen readers and offering flexible interview formats such as virtual or phone interviews,

Keyskills :
UnixLinuxShell ScriptingPythonJavaGitMercurialActivemqOraclePostgresql