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Looking for MS Engineer - Network

4.00 to 6.00 Years   Delhi   02 Aug, 2022
NTT Limited
Job LocationDelhi
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

    Key Roles and Responsibilities:
    • Monitors client infrastructure and solutions
    • Identify problems and errors prior to or when they occur
    • Routinely identify common incidents and opportunities for avoidance as well as general opportunities for incident reduction
    • Investigate first line incidents assigned and identify the root cause of incidents and problems
    • Fulfill approved requests following agreed procedures
    • Provide telephonic or chat support to clients when required
    • Execute approved maintenance activities including patching and configuration changes
    • Follow the required handover procedures for shift changes to ensure service continuity
    • Report and escalate incidents where necessary
    • Ensure the efficient and comprehensive resolutions of incidents and requests
    • Proactively identify opportunities for work optimization
    • Update existing knowledge articles or create new ones
    • Identify opportunities for work optimization including opportunities for automation of work, request fulfillment, incident resolution, and other general process improvement opportunities.
    Knowledge, Skills, and Attributes:
    • Ability to communicate and work across different cultures and social groups
    • Ability to plan activities and projects well in advance, and takes into account possible changing circumstances
    • Ability to maintain a positive outlook at work
    • Ability to work well in a pressurized environment
    • Ability to work hard and put in longer hours when it is necessary
    • Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting
    • Ability to adapt to changing circumstances
    • Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey
    ,

Keyskills :
MonitoringTroubleshooting

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