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| Job Location | Delhi |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Recruitment Services |
| Functional Area | Operations Management / Process Analysis |
| EmploymentType | Full-time |
Industry - Oil and Gas / Power / Infrastructure / Energy Category - Sales & Marketing Skills - Customer Service, Consumer Complaints, CRM, Service HeadJob Type - Permanent Job Description - Reporting to the CTO, supervise the customer service teams of all partner OEMs and develop in-house customer relations capability to support these teams and optimize the service delivery processes.Client Details :Our client is a unique starting in the Energy ecosystem of India and supports GOIs plans on enabling secure and dependable energy infra. They undertake complex projects in the field with aim of promoting energy access and efficiency in India.Description :- Oversee and manage the customer service teams of different system integrators- Collect and analyse data of customer complaints from these teams to optimize processes- Develop inhouse capability to support customers and address customer issues- Work with the technology team to deploy necessary and relevant tools like CRMProfile :- 8-10 years of relevant experience in handling customer service and consumer complaints- Candidates with telecom and related background shall be preferred- B.Tech. with MBA in marketing and operations- Should be able to translate business needs to necessary problem statement and action points for effective strategy rolloutJob Offer :- Become a part of a leading startup that works in the field of Energy Access and Efficiency- Develop in-house customer services and complaints handling capabilityTo apply online please click the Apply button below. For a confidential discussion about this role please contact Stuti Pathak on +91 124 452 5468. Contact - Stuti Pathak - +91 124 452 5468 The Apply Button will redirect you to website. Please apply there as well.,
Keyskills :
customer serviceservice deliveryequipment supplycustomer complaintsconsumer complaintscustomer relationsgasoemssalesaccessbusinessstrategymarketingreportingecosysteminfrastructureServiceLevel Agreements