Manager Talent Acquisition

Job Description

Manager Talent Acquisition (Mumbai, Hyderabad, Delhi)Key Skills:Excellent written verbal Communication skillsAbility to motivate and inspire new & existing TeammatesAbility to evaluate a transaction and identify improvement areasAbility to coach and improve performance of front level executivesGood analytical, Interpersonal & presentation skillsShould be able to identify situations which lead to a customer complaint and customer experience impacting areasMust have a strong eye for detail and a thorough understanding of client expectationsMust display positive energy, service-oriented attitude towards all teammatesShould have knowledge of MS Excel, MS Word and PowerPointShould be able to identify situations which lead to a complaintRoles and responsibilities :Managing frontline hiring.Ensuring all the hiring targets as per the target time given across for achieving the requirements.Offer Vs Joining data and attrition should be maintained.Develops and implements new rollouts of company initiatives.Develop and implement new employee referral schemes for internal employees.Update and ensure data of all the employee referral schemes and pay for the same.Ensure payment to all the consultants as per TAT.To track the payments of all the employees through various modes of hiring.Assists in the interview and selection process of Operation and Support hiring.Select employees as per the .Select employees as per the specific demographic and client skill requirement as they relate to recruiting while identifying and implementing best methods as they pertain to specific area.Induction data to the TE team should be forwarded before the joining date.Manages the development, implementation and gathering of recruiting reports including but not limited to staffing, weekly/end of month agent recruiting reports, open requisition report etc.Reference check should be conducted for all Band 4 and above after the person joins the organization.Ensure data is send to the MIS team and is submitted on schedule and resolves issues, if anyHandle all queries, grievances and escalations from agents on the floor and ensure the same are resolved within committed timelinesTo be a part of the IJP panel for selection of candidatesFacilitate information flow to the recruitment team on backfills and ramp-upsBuild effective vertical and horizontal communication channelsRegularly liaise with Corporate HR teams (HR Operations, HR MIS and HR Development) and other support functions like finance, administration etc.Formulate long term plans for the development and motivation of Teams in OperationsAssist the Training team in the implementation of JUMP initiativesParticipate in the regular audits are conducted.To have clear understanding of the functioning and hierarchy of each department.Ensure agents and Team Leaders on the floor are aware of HR policies and procedures.Preparing offer letter and issuing of offer letters.Explaining all the related things in the offer letter as well as the of the person selected.Coordinate with consultants for the recruitment.Ensure various new ways of recruiting employees in the organization.Proven ability to handle multiple priorities/ever changing work environmentHistory of meeting tight deadlines and results orientatedDemonstrated leadership skillsDetail-orientatedTrains, develops, counsels Supervisors and Managers in the understanding and consistent application of company policies, procedures and employment law.Manages, communicates, and implements programs implemented by Corporate Office and develops specific policies and procedures relative to the specific site as needed.Works on special projects, as requested Role: Non IT Recruiter Industry Type: BPO / Call Centre Department: Human ResourcesEmployment Type: Full Time, PermanentRole Category: Recruitment & Talent AcquisitionEducationUG: Any GraduatePG: Any PostgraduateKey Skills Manager Talent AcquisitionHR MISHR developmentHR operationsStaffingAnalyticalCorporateHR policiesCorporate HRRecruitment

Keyskills :
recruitmenthr policieshr operations