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| Job Location | Delhi |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | IT - Software |
| Functional Area | General / Other Software |
| EmploymentType | Full-time |
MANAGER - TECHNICAL SUPPORT Manager - Technical Support JOB ROLE: Technical Support Manager Key Deliverables A new opportunity has arisen within TelExcell for a Technical Support Manager. The post holder is responsible for managing a team of Service Delivery and Support Specialists to provide first class service and post sales support to TelExcells Service customers. The team manage the provision , maintenance and repair of complex network for TelExcells enterprise and corporate customers. The successful candidate will be experienced in leading and developing a support team within a managed services environment. Key Responsibilities Manage a support team to provide first class post sales support to TelExcells Managed Service Customers Provide input into the pre sales process and act as a lead on support and service issues , strategy and approach Develop and grow a new post sales Service Management function Set clear objectives , evaluate progress and install a high performance culture with focus on team work , service excellence and ownership for resolving customer issues Set - up , manage and improve standards and procedures within the team Ensure working practices are well defined and operational with minimal disruption using technology to improve efficiency as appropriate Manage the team and individual performance , technical and skills development Encourage open communication between team members , suggesting and driving forward ideas about how the team can work more effectively together Cascade business objectives and targets to the team Review daily priorities and take appropriate action to ensure results are achieved Remain aware of new product developments in the area of network technology providing input and tactical direction to the business on customer service and support challengesLiaison with the internal functions including sales , product management , engineering , network operations , provisioning and other service functions Ensure high quality , up - to - date documentation exists for all service arrangements Ensure test labs are maintained to agreed standards and all relevant testing is documented Provide input into the company service strategyCandidate Profile Experience leading and developing a support team in a managed service environmentPrevious experience in a Distribution , System Integration or Managed Service businessAble to juggle priorities to meet deadlines without cutting cornersFollow up on and take responsibility for unresolved issues or escalationsExperience of driving change initiatives in a service environmentExperienced and conversant in Service Level Agreements and Operational SchedulesAble to identify Business Development opportunitiesTechnical understanding of Networking and Wireless technologies and solutionsExperience of working with Cisco MPLS networksAble to develop effective relationships internally at a variety of levels and work closely with commercial departments such as sales and product managementEffective interpersonal and communication skillsExperience improving and developing the knowledge & skills of othersAble to work on own initiative to develop the teamExcited by the Wireless , Networking and emerging technologiesCCNA qualification an advantage,
Keyskills :
postsales salessupport salesprocess servicelevel customerservice servicedelivery managedservices technicalsupport corporateliaison productmanagement servicemanagement tatementsofworksow systemint