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Middleware Technical Account Manager

5.00 to 8.00 Years   Delhi   22 Mar, 2021
Red Hat, Inc
Job LocationDelhi
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaIT Operations / EDP / MIS
EmploymentTypeFull-time

Job Description

Middleware Technical Account Manager Bras liaLocation Brasilia - MSOPosting date 7 hours ago(3/17/2021 8:21 AM)Job ID 85565 Category Technical Support Job summary The Red Hat Strategic Customer Engagement team is looking for an experienced, enterprise-level Java software engineer to join us as a Middleware Technical Account Manager in Bras lia, Brazil. In this role, youll provide architectural guidance and implementation advice to customers for the Red Hat Middleware portfolio of solutions. Youll provide a premium level of support that builds, maintains, and grows long-lasting customer loyalty by understanding their IT infrastructures, internal processes, and business needs, facilitating collaboration with their other vendors, and advocating on the customers behalf. Primary job responsibilities

  • Develop relationships with key business and IT stakeholders and become an expert on customer implementations by understanding their top business goals and priorities
  • Perform technical reviews and share knowledge to proactively identify and prevent issues
  • Forewarn customers of technology changes or potential disruptions to their service and advise them on mitigation strategies
  • Provide advice and guidance to customers about their current and future Red Hat s offerings
  • Troubleshoot technical issues and guide issue escalation with Red Hat and customer teams
  • Complete analysis and present periodic reviews of operational performance to customer leadership
  • Perform technical reviews and share knowledge to proactively identify and prevent issues
  • Gain an understanding of customers technical infrastructure, hardware, and products
  • Partner closely with Red Hat s Engineering, Product Management, and Technical Support teams to debug, test, and resolve issues
  • Perform initial or secondary investigation and respond to online and phone support requests
  • Deliver key Red Hat Middleware portfolio roadmap updates and assist customers with product upgrades
  • Manage customer cases and maintain clear and concise case documentation
  • Serve as the customer advocate within Red Hat
  • Travel regionally to visit customers occasionally
Required skills
  • 5+ years of professional Java coding and development experience
  • Development-level experience analyzing and debugging Java and C++ application issues at the language-level, including code development, code review, stack traces, etc.
  • Direct experience with Java middleware technologies like Red Hat JBoss EAP, Red Hat Fuse, WebSphere, and WebLogic
  • Practical experience with messaging and streaming platforms
  • Experience in a support, development, engineering, or quality assurance organization
  • Ability to take ownership of issues while maintaining a high level of detail
  • Outstanding written and verbal communications skills
  • Ability to manage and grow existing enterprise customer and partner relationships by delivering high-quality support
  • Bachelors degree in a technology-related discipline, preferably in computer science or engineering
  • Experience with business logic and Platform-as-a-Service (PaaS) cloud solutions is a big plus
  • Knowledge of JEE platform and experience working on large-scale enterprise Java projects is a plus
About Red Hat Red Hat is the world s leading provider of enterprise open source software solutions, using a community-powered approach to deliver reliable and high-performing Linux, hybrid cloud, container, and Kubernetes technologies. Red Hat helps customers integrate new and existing IT applications, develop cloud-native applications, standardize on our industry-leading operating system, and automate, secure, and manage complex environments. Award-winning support, training, and consulting services make Red Hat a trusted adviser to the Fortune 500. As a strategic partner to cloud providers, system integrators, application vendors, customers, and open source communities, Red Hat can help organizations prepare for the digital future.Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.OptionsApplyApplyShareSorry the Share function is not working properly at this moment. Please refresh the page and try again later.Share on your newsfeed,

Keyskills :
customer loyaltycomputer sciencejboss eapopen sourceopen source softwarehybrid cloudproduct managementenvironmental impact assessmentproject managementaccount managementslacode reviewdelivery

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