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OpenShift Technical Account Manager

5.00 to 7.00 Years   Delhi   01 Feb, 2021
Red Hat, Inc
Job LocationDelhi
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaFinance / Accounts / Tax
EmploymentTypeFull-time

Job Description

The Red Hat Strategic Customer Engagement team is looking for an experienced, enterprise-level Java software engineer to join us as an OpenShift Technical Account Manager in Buenos Aires, Argentina. In this role, you will provide architectural guidance and implementation advice to customers for the Red Hat Middleware portfolio of solutions. Partnering closely with enterprise customers throughout the South of Latin America (SOLA) region, youll provide a premium level of support that builds, maintains, and grows long-lasting customer loyalty by understanding their IT infrastructures, internal processes, and business needs, facilitating collaboration with their other vendors, and advocating on the customers behalf. Primary job responsibilities

  • Perform technical reviews and share knowledge to proactively identify and prevent issues
  • Gain an understanding of customers technical infrastructure, hardware, and offerings
  • Perform initial or secondary investigation and respond to online and phone support requests
  • Deliver key Red Hat Middleware portfolio roadmap updates and assist customers with upgrades of our offerings
  • Manage customer cases and maintain clear and concise case documentation
  • Serve as a customer advocate within Red Hat
  • Travel regionally to visit customers occasionally following Red Hat s COVID guidelines
Required skills
  • 5+ years of professional Java coding and development experience
  • Development-level experience analyzing and debugging Java and C++ application issues at the language-level, including code development, code review, stack traces, etc.
  • Direct experience with Java middleware technologies like Red Hat JBoss Enterprise Application Platform (JBoss EAP), Red Hat Fuse, IBM WebSphere, and Oracle WebLogic
  • Experience working in a support, development, engineering, or quality assurance (QA) organization
  • Ability to take ownership of issues while maintaining a high level of detail
  • Outstanding written and verbal communication skills
  • Ability to manage and grow existing enterprise customer and partner relationships by delivering high-quality support
  • Experience with business logic and Platform-as-a-Service (PaaS) cloud solutions is a big plus
  • Bachelors degree in a technology-related discipline; computer science or engineering is a plus
  • Knowledge of the JEE platform and experience working on large-scale enterprise Java projects are a plus
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Keyskills :
project managementaccount managementdeliveryproduct managementslaopen source softwareopen sourcecode reviewhybrid cloudlatin america

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