| Hyderabad Jobs |
| Banglore Jobs |
| Chennai Jobs |
| Delhi Jobs |
| Ahmedabad Jobs |
| Mumbai Jobs |
| Pune Jobs |
| Vijayawada Jobs |
| Gurgaon Jobs |
| Noida Jobs |
| Hyderabad Jobs |
| Banglore Jobs |
| Chennai Jobs |
| Delhi Jobs |
| Ahmedabad Jobs |
| Mumbai Jobs |
| Pune Jobs |
| Vijayawada Jobs |
| Gurgaon Jobs |
| Noida Jobs |
| Oil & Gas Jobs |
| Banking Jobs |
| Construction Jobs |
| Top Management Jobs |
| IT - Software Jobs |
| Medical Healthcare Jobs |
| Purchase / Logistics Jobs |
| Sales |
| Ajax Jobs |
| Designing Jobs |
| ASP .NET Jobs |
| Java Jobs |
| MySQL Jobs |
| Sap hr Jobs |
| Software Testing Jobs |
| Html Jobs |
| Job Location | Delhi |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Logistics / Courier / Transportation |
| Functional Area | General / Other Software,Sales / BD |
| EmploymentType | Full-time |
Be responsible for ensuring that the quality of service is maintained at the highest possible standards for the customer. SOP and IOP are strictly adhered to by team members to meet quality KPI targets. To define continuous improvement opportunities of process Strong Customer Service mindset Timely, full, and accurate communication with all relevant parties on any factors which will impact on service delivery commitments to customers, quality, etc. Liaise with customers as required to ensure clarity of requirements, overcome problems, etc. Query Resolution with On-site/ Customers/ Key Account Managers- ensure timely resolution and response to customers. Any other reasonable duties which may be required by management from time to time.Show More We are looking forUniversity graduate or bearing similar professional qualification in the same or related field Minimum 2 years relevant experience in shipping or the BPO industry Experience in handling Customer Service transactions/processes and dealing with direct customers preferred Proficiency in Microsoft Office applications is a plus Good communication skills, particularly excellent written English skills required Ability to work under pressure and according to Strong service mindset with sense of urgency High attention to detail, critical thinker Team player, skilled in coordinating and working with different types of colleagues Open to travel, occasional overtime and/or shift changes as needed Fluent in EnglishShow More, Be responsible for ensuring that the quality of service is maintained at the highest possible standards for the customer. SOP and IOP are strictly adhered to by team members to meet quality KPI targets. To define continuous improvement opportunities of process Strong Customer Service mindset Timely, full, and accurate communication with all relevant parties on any factors which will impact on service delivery commitments to customers, quality, etc. Liaise with customers as required to ensure clarity of requirements, overcome problems, etc. Query Resolution with On-site/ Customers/ Key Account Managers- ensure timely resolution and response to customers. Any other reasonable duties which may be required by management from time to time.Show More We are looking forUniversity graduate or bearing similar professional qualification in the same or related field Minimum 2 years relevant experience in shipping or the BPO industry Experience in handling Customer Service transactions/processes and dealing with direct customers preferred Proficiency in Microsoft Office applications is a plus Good communication skills, particularly excellent written English skills required Ability to work under pressure and according to Strong service mindset with sense of urgency High attention to detail, critical thinker Team player, skilled in coordinating and working with different types of colleagues Open to travel, occasional overtime and/or shift changes as needed Fluent in EnglishShow More,
Keyskills :
customer servicedocumentationslashippingdeliveryquality of servicekey accountservice deliverymicrosoft officequery resolutioncommunication skills