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Process Trainer

2.00 to 3.00 Years   Delhi   12 Jun, 2023
Transformplus
Job LocationDelhi
EducationNot Mentioned
SalaryRs 3.0 - 4.0 Lakh/Yr
IndustryBPO / Call Center
Functional AreaCustomer Service (Domestic)Customer Service (International)
EmploymentTypeFull-time

Job Description

    Responsibilities
    • To train the new recruits on product and process/soft skills/voice & accent and bring them up to the expected bench mark, before they hit the floor.
    • Ensuring Improvement of Quality Scores of Employees
    • Responsible for conducting refreshers training program based on the training need analysis shared by the Transactional Quality team
    • To ensure that the agent numbers from a New Hire team who enter the re OJT stage is maintained at the lowest
    • Has to ensure that all the data relating to training are populated in the Training event management module in SAP, within time frame agreed upon.
    • Utilize the Web based training at the center
    • Coordinate for the logistics requirement forth training at the respective center.
    • Responsible for the certification of the new hire trainings at the respective center
    • Responsible to increase training through put for the respective batch.
    • Responsible for calibrating & shadowing of Trainees on a regular basis.
    • Responsible for the MIS for the aligned process
    • Responsible for the training deliverables) for the aligned process only
    • Any additional project that the function would carry out which would facilitate training and re skilling. This could change from quarter to quarter, like development of e-learning modules, SAP initiative etc.
    Key Deliverables
    • Attrition training throughput.
    • Cost reduction of training.
    • Improve quality scores of employees.
    Education
    • Any Graduate
    Professional Experience
    • Must have 2-3 years of experience (voice & accent and soft-skills)
    Package details
    • 3.5 to 4.5 LPA

Keyskills :
training analysisojttrainingbpovirtual trainingprocess traininginternational bpo

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