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Quality Assurance Sales

2.00 to 6.00 Years   Delhi   10 Mar, 2024
Devnagri
Job LocationDelhi
EducationNot Mentioned
SalaryNot Disclosed
IndustryInternet / E-Commerce
Functional AreaNot Mentioned
EmploymentTypeFull-time

Job Description

    Total Experience: 1.5 yearsBudget: 4 LPALocation: Delhi (6 days a week)Total Openings: 01 (Immediate)Client Communication: He/She should have experience communicating with the client regularly.Roles & Responsibilities:- Provide support to internal and external customers on all aspects of LRNs proprietary applications (functions include: campaign setup, system-generated e-mails, system reporting, user data management, and customization).- Using defined systems and processes, keep both internal and external stakeholders updated as to the status of call tickets, requests, projects, issues, and changes.- Update necessary tracking and reporting systems to ensure that group statistics can be tracked, managed and measured.- Ensure at all times SLAs are observed and met to ensure timely resolution of customer support issues.- Manage expectations of internal and external customers, ensuring capabilities are not exceeded to the detriment of the customer. Escalate issues. related to capabilities where appropriate.- Serve as an internal advocate for field personnel, as well as external customers. Prioritize requests based on need and impact. Work with internal stakeholders to address priorities.- Maintain quality levels for all work related to customers requests.- Collaborate with peers to discuss unique solutions and to document them.Qualifications:-Bachelors degree in Computer Science, Engineering, or related field.-Proficiency in writing clear, concise, and comprehensive test plans and test cases.-Knowledge of defect tracking systems and version control systems-Excellent analytical and problem-solving skills with a keen attention to detail,

Keyskills :
Client CommunicationCustomer SupportSLA ManagementAnalytical SkillsSystem ReportingUser Data ManagementDefect Tracking SystemsVersion Control Systems

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