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| Job Location | Delhi |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Education / Training |
| Functional Area | Public Relations (PR) |
| EmploymentType | Full-time |
Revenue DriversRevenue Growth To achieve the set targets for revenueCost Control:Costs are managed within budgetsImprove efficiency/ productivity levels in the branchDrive transaction migration to alternate channels of bankingCIR:Ensure branch profitability through improvement in CIR of the branchStrategic Quality DriversQualified new to bank onboardingFocus on New to wealth activationCross segment and cross border referralsCustomer serviceOn an ongoing basis, deliver consistent, efficient, accurate service at branches. The performance metrics for service are:RTF & client complaintsCustomer AttritionDigital Sales and AdoptionRisk Management / Operational RiskEnsure management control and performance/operating standards are appropriate and are being adhered to, as per ORMA standardsKey Control Standards, SORR, LSORR along with KRIs to be accurately made & reviewed along with appropriate samples and sent in timeOperating losses / Frauds are minimized / reducedKYC Rectification numbers to be as per the Triggers agreed with L&CReview and complete all relevant reportsMis-selling 0 complaintsEnsure all accounts are sourced in compliance with the Bank s AML/KYC policiesSuggest process changes if local conditions warrant making the processes strongerReport any transaction where funds appear to originate from suspected illegal sources.Raise awareness on KYC/ML and ensure team members are well trained on KYC/AMLBCSBI Ensure that the team is committed to the code of conduct as listed in Banking Codes & Standard Board of India.RFINRE/NRO Pending cases,
Keyskills :
salesmarketinginsurancecustomerrelationscodeofconductdigitalsalesalternatechannelsmanagementcontrolrossbderperfmancemetrics