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Senior Technical Account Manager

7.00 to 12.00 Years   Delhi   28 Feb, 2023
Red Hat, Inc
Job LocationDelhi
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Operations Management
EmploymentTypeFull-time

Job Description

    Senior Technical Account Manager - Remote, ItalyAs a Technical Account Manager, your goal will be to build high-value relationships with customers through meeting their needs, creating long-lasting loyalty to Red Hat. You will work closely with internal teams like Support Delivery, Engineering, and Product Management. Depending on customer environments and needs, you will help our customers to cooperate with their other vendors and advocate on their behalf. What you will do
    • Become a Red Hat technical ambassador, working closely with a small number of customers using Red Hat OpenShift; develop relationships with key business and IT stakeholders, including customer managers and technical associates
    • Deliver key portfolio updates and assist customers with upgrades of our offerings; advise customers on technology changes, mitigation strategies, and potential disruptions to their service
    • Conduct technical investigations of customer issues to find root causes and solutions on your own or through collaboration with fellow Red Hatters and customer teams
    • Provide advice and guidance to customers about their current and future use of Red Hats offerings
    • Perform technical reviews and share knowledge to proactively identify and prevent issues
    • Manage customer cases and maintain clear and concise case and customer documentation; create customer engagement plans
    • Handle customer escalations with Red Hat and customer teams
    • Engage with Red Hats engineering teams to help develop solutions, based on customer engagements as well as personal experience, that will guide the adoption of our offerings
    • Analyze and present periodic reviews of operational performance to customer leadership
    • Deliver trainings and presentations to customer associates
    • Travel, as necessary, to visit customers or attend internal events, following Red Hats COVID-19 guidelines
    • Collaborate with third-party hardware and software vendors
    What you will bring
    • Combination of technical and customer-facing skills and willingness to embrace and develop both
    • Prior professional experience working in a support, development, engineering, or quality assurance (QA) organization, including technical and communication skills
    • Ability to manage and grow existing enterprise customer relationships by providing excellent customer experience
    • Previous experience with Red Hat technologies like Red Hat Enterprise Linux (RHEL), Red Hat OpenShift Container Platform, Red Hat Ansible Automation Platform, etc., as well as Red Hat subscription management
    • Excellent written and verbal communication skills in English and Italian; ability to explain complex information, e.g., aligning Red Hat s offerings with customer needs in straightforward terms
    • Effective collaboration skills for working with internal and external associates; ability to manage internal and external communication and prioritize tasks according to their importance or urgency
    • Ability to support customers implementing automated and containerized cloud application platform solutions
    • Ability to promote platform adoption within customer teams
    • Knowledge of application development (microservices architecture), application troubleshooting, debugging, and tuning
    • Excellent understanding of software development practices and continuous integration (CI) and continuous delivery (CD) pipelines
    • Scripting or programming experience with programming or scripting languages like Bash, C, or Python
    ,

Keyskills :
project managementaccount managementproduct managementred hat enterprise linuxopen source softwareenvironmental impact assessmentsoftware solutions

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