Software Maintenance Engineer - Storage

7.00 to 13.00 Years Delhi 24 May, 2023

Job Location	Delhi
Education	Not Mentioned
Salary	Not Disclosed
Industry	IT - Software
Functional Area	General / Other Software
EmploymentType	Full-time

Job Description

Ensure that customers get the maximum value from and easily use our offerings and subscriptions
Support customers by responding within the designated service-level agreement (SLA) period to incoming tickets about our technologies
Investigate and troubleshoot issues and develop solutions for our customers while understanding their business needs
Exceed customer expectations by providing outstanding customer service
Proactively update our customers and ensure they are satisfied with our support service
Cooperate with other engineers and developers to develop creative solutions for our customers, including fixes for our offerings
Share your knowledge gained from troubleshooting issues by contributing to the global Red Hats knowledge management system; present troubleshooting instructions and solutions to other engineers within the domain
Manage customer cases and maintain clear and concise case documentation
Participate in case review conference calls with customers when needed

Experience with Linux or UNIX system administration
Solid technical knowledge of and practical experience working with Linux systems
Advanced troubleshooting and debugging skills; passion for problem-solving and investigation
Demonstrated first-rate customer service experience or prior technical support experience; desire to go above and beyond in assisting customers
Fundamental understanding of cloud storage technologies and storage administration experience
Ability to deal with rapid change and limited structure
Proven ability and willingness to learn new open source technologies
Commitment to providing the best experience possible for Red Hats customers
Fluent verbal language skills in English

Prior Red Hat certification, e.g RHCSA or RHCE
Scripting or programming experience in languages like Bash, C, or Python
Previous experience with Red Hat Ceph Storage, Red Hat Data Foundation and OpenShift

Keyskills :
sqlwindowslinuxaccount managementapplication serveropen source softwareopen source

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Software Maintenance Engineer - Storage

Job Description

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