System Adminitrator Unix. Metrics

Job Description

Role DescriptionTo ensure operational excellence in the way we solution, provision, instrument, manage and continuously improve Citi s Technology Infrastructure services. Providing support to our Wintel and Unix platforms to have an Internal Control on:Projects / Metrics in Service Now / Financial Topics / Internal Audit controls / Jira Follow upsQA in our MOR Wipro / Staff Office Resources / CISAR control. / CAMP Report.in order to ensuring that the systems and production environment is optimized in accordance with the organizations standards while meeting business and country specific requirements as appropriate.Key ResponsibilitesInfrastructure Operations

• To provide business technical leadership to ensure best performance of critical underpinning application infrastructure
• To be accountable for vetting the correctness of the build architecture solution of new projects
• To be accountable for technical requirements of projects lies by liaising with the sector/platform teams
• To establish risk identification & mitigation planning of end to end technology solutions
• To help identify risk resolutions and improvement opportunities and track them to closure through Service Improvement Plans
• To promote adoption of technical / architecture standards to ensure consistency and efficiency across the organization
• To ensure server availability by monitoring servers and highlighting any issues and recommending remedial actions
• To understand risk exposure / situations and recommend remedial actions for issues dues to EOVS/EOL, access restrictions etc.
• To drive efficiency across regions while adhering to regions (countrys) data privacy laws, legal frameworks, regional practices etc.
• To be accountable for root cause analysis for complex incidents
• To work in tandem with other sector/Platform Managers to do RCA (Risk control assessments) & decide the resolution

Stakeholder Management

• To collaborate with infrastructure and application owners and ensure that the end to end technology solutions are met as per business requirements
• To collaborate with other sector/platform managers to enable best-in-class service
• To act as a primary liaison between application architects and infrastructure support teams
• To be accountable for identifying business platform/sector specific service improvement plans

Performance Measures

• Internal Customer Satisfaction results (as per guidelines)
• Stability of the infrastructure & risk-minimization initiatives
• Identification of architectural/design defects
• Promote highly scalable architecture standards
• SLA adherence
• Tracking and driving cost optimization initiatives
• Publish MIS exception dashboards etc.

CompetenciesFunctionalProject Management: ProficientTechnical Knowledge: AdvancedProcesses / Procedures: AdvancedLeadership and ProfessionalTeam (People) Leadership: FoundationPersonal Agility/Continuous improvement: ProficientExecution Excellence: AdvancedManaging Innovation: ProficientChange Management: ProficientStrategic Orientation: ProficientStakeholder Management: ProficientTypical Experience Levels

• Expert infrastructure knowledge with at least 3 a 5 years experience in large mission-critical
• Executive communication experience
• Must be able to structure, plan and execute strategic initiatives with the right project discipline
• Ability to work effectively with virtual and remote teams
• Excellent troubleshooting and problem management skills in a high pressure environment. .
• Very strong written, spoken and presentation communication skills
• Commitment to quality, attention to detail, and continuous improvement.
• Focus on delivery and execution; able to focus on details while seeing big picture
• Experience and ease in interfacing with Senior Management and technical support teams
• Ability to organize and manage many varying priorities.
• Projects / Metrics in Service Now / Financial Topics / Internal Audit controls / Jira Follow ups / QA in our MOR Wipro / Staff Office Resources / CISAR control. / CAMP Report.

Education / CertificationsBachelor degree or other equivalent qualifications,

Keyskills :
root cause analysisenvironmental impact assessment root causedata privacy high pressureinternal audit internal controlspecial pr